Adventureland Park - Senior Rides Supervisor

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  The Ride Operations Senior Supervisor will assist in the supervision of the Rides Hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the department, which provides a positive guest experience.

We are currently looking for a:   Adventureland Park - Senior Rides Supervisor

Roles & Responsibilities:  

Supervisory Duties:  

• Supervise t h e daily operations of t h e   park operations   team   and any ot h er assigned departments  

• Lead by example, attitude, and as a representation of   Adventureland ’s   core values  

• Inspire ride operators by creating a positive and energetic atmosp h ere w h ere safety and guest satisfaction are top priorities   

• Act as an approachable mentor and coach to all assigned   Host s  

• Ensure compliance wit h   company and indus tr y best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.  

• Become   knowledgeable of   performing t h e essential duties of all   assigned   park   operations positions and backfill t h ese positions w h en needed  

• Participate in all aspects of supervision of assigned   host s, including hiring, orientation, training, performance coaching, and discipline.  

• Ensure t h at all required meal and ot h er breaks are being given   in accordance wit h   Iowa   law  

• Assist   with team scheduling and timekeeping activities   along with daily position assignments  

Departmental Duties:  

• Maintain a compre h ensive knowledge of park at tr actions and safety procedures,   assisting   or   operating   rides and   maintaining   a safe aquatic environment w h en necessary.   

• Listen to guest feedback and complaints, communicating t h em to t h e respective department managers.    

• Provide coverage for   Host s' breaks and monitor communication channels for additional assistance.  

• Provide direct support to   Host s by conducting rounds throughout the park to address their needs .    

• Enforce Park policies, res tr ictions, and recommendations to ensure guest safety.   

• Remain calm and composed during emergency situations, exuding professionalism w h ile ad h ering to all standard operating procedures.   

• Maintain constant vigilance to proactively   identify   potential   h azards and informs park leaders h ip of any concerns  

• Protect guest belongings,   h andle lost and found items, and cooperate wit h   ot h er departments to en h ance t h e guest experience.   

• Promptly notify security or park operators of any injuries or emergencies.   

• Conduct audits of   Host s to ensure safe operations and fulfill   additional   duties as assigned.   

• All ot h er duties assigned by   leaders h ip    

Education and Experience:  

• No education requirements for t h is   position  

• 2-3   years of   previous   work experience in t h e Rides   or Aquatics departments   is   required .   Previous   ride operation experience from ot h er Amusement/T h eme Park   emplo yers will also be considered.  

• 2+ years of   previous   supervisory experience preferred  

• All Rides   Host s must go through the International Ride Operator Certification course as   a part   of the training. Successful course completion is   required   for this position. There is no cost   to   the   Host   for the course.  

Language:   Ability to read, write, and speak fluent Englis h Spanis h   or ot h er bilingual language skills are a plus.  

Requirements:    

• Must be at least 18 years of age to   comply wit h   Iowa   C h ild Labor Laws  

• Ability to work flexible sc h edule, including evenings, weekends, and   h olidays, open to close  

• Must   h ave reliable   tr ansportation to and from your sc h eduled s h ift  

• Must   possess   a valid driver’s license and   a good driving   record  

• Ability to   comply wit h   all uniform policies  

• Must   possess   exceptional customer service skills, wit h   an ability to resolve questions, problems, issues, and concerns in a positive and professional manner  

• Must   possess   a safety-oriented mindset and be fully committed to enforcing all DOS H , IROC, and all ot h er regulations, policies, and procedures  

• Ability to inspire, motivate, and successfully lead   a large number of   Host s  

• Must be able to speak wit h   guests directly w h en ot h er operations leaders h ip is not available  

• Ability to   h andle   h ig h -pressure situations, meet t h e demands of constant   deadlines   and coordinate multiple priorities in a dynamic environment.  

• Must   possess   s tr ong written and verbal communication skills  

• Ability to follow direction, multi-task, and work as part of a fast-paced team  

P h ysical Requirements:  

• Ability to stand, walk, and remain on feet for majority of t h e workday  

• Ability to remain sedentary for periods of time, w h ile using a computer  

• Ability to   frequently   stoop, twist, kneel, bend, squat, or reac h   above s h oulders   

• Ability to carry, pus h , pull, lift, and   h old objects weig h ing 30 pou

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