Adventureland Park - Rides Supervisor

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  The Rides Supervisor will assist in the supervision of the rides Host working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.

This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

We are currently looking for a:   Adventureland Park - Rides Supervisor

Roles & Responsibilities:  

Supervisory Duties:  

• Supervise the daily operations of the   Rides   tea m   and any ot her   assigned departments  

• Lead by example, attitude, and as a representation of   Adv e nt u re l a n d   core   values  

• Act as an approachable mentor and coach to all assigned   Host  

• Become   knowledgeable of   performing the essential duties of all   rides   positions and backfill these   positions when needed  

• Participate in   all aspects of supervision of assigned   host s, including   hiring,   orientation , training, performance coaching, and discipline.  

• Ensure that all required   meal   and ot her   breaks are being given   in accordance with   Iowa   law  

• Assist   with   tea m   scheduling and timekeeping activities  

Departmental Duties:  

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary   

• Ensu res   that attractions open and close at the proper times   established   by the operational needs of the day  

• Provides direct support to ot her   rides   Host   by   making rounds throughout the park to check on their needs  

• Manages   guest feedback and   escalates complaints or issues to the proper   authorities , when appropriate  

• Provides coverage so that   Host   may take bathroom breaks  

• Enforces Park policies, ride   res trictions   and ride recommendations  

• Ensu res   safe operation of the ride by always ad her ing to standard operating procedu res   and   established   trainings  

• Maintains a sense of calm ness and professionalism   during   tense, escalated or emergency situations  

• Reports ride related issues and failu res   to management promptly  

• Maintains constant vigilance to proactively   identify   potential hazards and   informs   park leadership of any concerns  

• Promptly notifies the security team or the park operator of   Host   and guest injuries or emergencies  

• All ot her   duties assigned by leadership  

Education   & Experience :    

• T her e is no minimum education requirement.   

• 1 + years of   previous   supervisory experience desired  

• 1 +   season of work experience in the Rides Department is   required .   Previous   ride operation experience   from   ot her   Amusement/Theme Park   emp l o y e rs   will also be   considered.  

• All Rides   Host   must go through the International Ride Operator Certification   ( iROC )   course as a part of the training. Successful course completion is   required   for this position. T her e is no cost   to   the   Host   for the course.  

Languages:     Ability to read, write, and speak fluent English Spanish or ot her   bilingual language skills are a plus.  

Requirements:  

• Must be at   least 18 years of age to   comply with   Iowa   Child   Labor Laws  

• Ability to work flexible schedule, including evenings, weekends, and holidays  

• Ability to   comply with   all uniform policies  

• Must   possess   safety-oriented mindset and understand the importance of   complying with   all Federal, State, and local regulations   regarding   ride operation  

• Must   demonstrate   a willingness to learn and ability to follow instructions  

• Must be guest-focused   and   also   work well with ot her   Host   and   supervisors  

Physical Requirements:  

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for   long periods   of time  

• Ability to reach above shoulders throughout the workday  

• Ability to remain on   feet   for majority of the workday  

• Ability to climb or descend stairs for some coasters, rides, and attractions  

• Ability to carry, push, pull, lift, and hold objects   weighing 30   pounds or more  

• Ability to see   details of objects that are more than a few feet away  

Working Conditions:  

• Frequent   interaction   a variety of motorized and chain-driven rides and attractions  

• Frequent exposure to   the variable   outside t emp eratu res , including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and   ot her   weat her   conditions  

• Frequent exposure to constant repetitive motion, high noise levels,   flashing lights,   vibrations,   and heavily populated environments  

Team member benefits:  

Working at   Adv e nt u re l a n d    is   about making people happy!   It’s   about being independen

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