Adventureland Park - Loss Prevention Agent

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  The Loss Prevention Agent is responsible for performing investigations concerned with suspected fraud or actual violations of civil, administrative, and/or criminal laws, rules, regulations or other legal requirements.

We are currently looking for a:   Adventureland Park - Loss Prevention Agent

Roles & Responsibilities:  

Job Duties & Responsibilities:   

• Performs a wide variety of investigative work, including collecting evidence, conducting interviews, and following up on leads  

• Examine the scene of crime to   determine   the exact nature of violations  

• Search for clues and make preliminary interrogations of suspects gather and label evidence that is found  

• Interview complainants, suspects, witnesses, and other   people   who may have information related to crimes or suspected criminal activity  

• Maintain communications with informers and surveillance over suspected law violators and   participate   in the surveillance of suspected violators  

• Maintain investigative files   and ensure that this information   remains   confidential  

• Attend court and presents evidence and testimony,   as   needed  

• Assemble and organize statements and evidence for presentation with park leadership, HR, or Law Enforcement agencies  

• Research, collect, analyze, and integrate information to prepare criminal incident reports, data, and digital intelligence reports  

• Work with law enforcement and legal officials to present analytical information in legal proceedings such as depositions and courtroom testimony  

• Identify   crime patterns and trends using computer databases and information from internal and external sources including   external   agencies, the media, social media, crime bulletins, and review of crime reports and supplements  

• Utilize   a variety of databases and software applications to compile statistical and criminal data to prepare draft responses, criminal statistical analysis reports, and oral and written presentations incorporating spreadsheets, maps, graphs, charts, and slides  

• All other duties as assigned by leadership  

Education and Experience:  

• High School diploma, GED, or equivalent Equivalent work experience will also be considered  

• 1-2 years of   previous   l oss   p revention ,   security ,   or law enforcement   work experience  

• CPR/AED and First Aid certifications highly desired  

• John E. Reid or Wicklander certification   preferred, but not   required  

Language:   Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.  

Requirements:    

• Must be at   least 18   years of age to   comply with   Iowa   Child Labor Laws  

• Ability to work flexible schedule, including evenings, weekends, and holidays  

• Must be able to work third shift (overnight) as needed  

• Must   have reliable transportation to and from your scheduled shift  

• Must   possess   a valid driver’s license and   a good driving   record  

• Ability to   safely and efficiently operate motorized vehicles and equipment  

• Must   possess   practical knowledge of the constitutional rights of citizens  

• Ability to apply knowledge of security methods, procedures, and techniques to specific situations.  

• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion , or political beliefs  

• Ability to   adequately   apply knowledge of   investigative   methods, procedures ,   interviewing, listening, and note-taking   techniques   for   specific situations  

• Ability to analyze people and/or situations quickly and calmly and take   appropriate actions   to de-escalate and mediate volatile or hostile situations  

• Ability to apply techniques to subdue violent or uncooperative people  

• Ability to   operate   a variety of electronic equipment, such as cameras,   dispatch   radios, personal   computers   or other communication devices  

• Ability to   professionally and calmly deal with stressful and/or tense situations  

• Ability to   establish   and maintain effective working relationships with associates, co-workers, representatives of other organizations, and people from diverse cultures  

• Ability to   comprehend   and carry out verbal and written instructions  

• Ability to keep detailed and   accurate   records and reports   and   maintain   confidentiality for sensitive data  

• Must   possess   strong verbal and written communication skills and be able to convey complex concepts to a wide variety of audiences  

• Ability to   maintain   certifications as required by assignment  

Physical Requirements:  

• Ability to stand, walk, and remain on feet for majority of the workday  

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders  

• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.  

• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment  

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds   or more  

• Must have good visual

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