Adventureland Park - Security Agent

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  Security Agents are responsible for maintaining a safe environment for guests and hosts. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

We are currently looking for a:   Adventureland Park - Security Agent

Roles & Responsibilities:  

• Enforce all Park   rules and regulations  

• Monitor Park   assets with int ent   to ensure the safety of   all   our guests and   hosts  

• Maintain constant vigilance while the park is   operating   to   id ent ify   any pot ent ial issues or safety concerns communicate any pot ent ial issues to   other departm ent s and/or   leadership   in a timely manner  

• Conduct bag checks to prev ent   prohibited items from   ent e ring the park  

• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environm ent   for colleagues and guests  

• Monitor guest safety and communicate conflicts to supervisors on duty  

• Take control of   emergency   and intense situations while   remaining   calm  

• Professionally manage crowd control during emergency situations  

• Continuously   monitor   guest behaviors and   att emp t   to curtail any pot ent ial situations before they escalate further  

• Exercise clear and concise communications with all park departm ent s  

• Answer phone calls, providing pleasant and helpful phone contact for staff   and   the public.  

• Assist   in safety prev ent ion efforts, including responding to all safety calls, fire alarms, and emergencies.  

• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems,   monitors   and supervises the response to all reports or irregular conditions, including the unauthorized   ent ry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.  

• All other duties as assigned by leadership  

Education and Experience:  

• High School diploma, GED, or equival ent Equival ent   work experience will also be considered  

• 1+ year of   previous   security or related experience highly desired  

Language:   Ability to read, write, and speak flu ent   English Spanish or other bilingual language skills are a plus.  

Requirem ent s:    

• Must be at   least 18 years   of age to   comply with   Iowa   Child Labor Laws  

• Ability to work flexible schedule, including evenings, weekends, and holidays  

• Must be able to work third shift (overnight) if the park security   operates   on a 24-hour schedule  

• Must   have reliable transportation to and from your scheduled shift  

• Must   possess   a valid driver’s license and   a good driving   record  

• Ability to   safely and effici ent ly operate motorized vehicles and equipm ent  

• Ability to   comprehend   and carry out verbal and written instructions  

• Ability to apply knowledge of security methods, procedures,   interviewing, listening, and note-taking   techniques   for   specific situations  

• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs  

• Ability to analyze people and/or situations quickly and calmly and take   appropriate actions   in a quick and effective manner  

• Ability to   operate   a variety of electronic equipm ent , such as cameras, radios, personal computers, or other communication devices  

• Ability to   professionally and calmly deal with stressful and/or tense situations  

• Ability to collaborate with other   hosts , external first responders, and emergency personnel during emergency situations  

• Must   possess   exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner  

• Ability to   maintain   certifications as required by assignm ent  

Physical Requirem ent s:  

• Ability to stand, walk, and remain on feet for majority of the workday  

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders  

• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.  

• Ability to remain sed ent ary for extended periods of time, while using a computer/camera equipm ent  

• Ability to carry, push, pull, lift, and hold objects   weighing 30 pounds   or more  

• Must have good visual acuity, night vision, and peripheral vision.  

• Ability to see details of objects that are more than a few feet away  

Working Conditions:  

• This role will be based   in   both an office setting as well as frequ ent   exposure to all other indoor and outdoor park environm ent s  

• Frequ ent   exposure to   the   variable   outside t emp eratures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions  

• Subject to dark environm ent s, particularly during midnight shift  

• Subject to constant repetitive motion, high noise levels, flashing lights , and   heavily populated environm ent s  

• Subject to frequ

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