Adventureland Park - Food & Beverage Lead

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  The Food & Beverage (F&B) Lead is responsible for assisting with the management of operations for one or more food and beverage locations throughout Adventureland . The day-to-day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

This position also assists with the daily supervision, scheduling, timekeeping, reporting and training activities for assigned F&B hosts, to ensure a smooth and safe daily operation.

We are currently looking for a:   Adventureland Park - Food & Beverage Lead

Roles & Responsibilities:  

Supervisory Duties:  

• Assist   with the daily supervision   of the   F&B   tea m   and any other assigned de par tments  

• Lead by example, attitude, and as a representation   of   Adventureland   s   core values  

• Act as an approachable mentor and coach to all assigned   hosts  

• Become   knowledgeable of   performing the essential duties of all   assigned F&B   positions and backfill these   positions when needed  

• Par ticipate in   new-hire orientation and training activities for all assigned   hosts  

• Ensure that all required   meal   and other breaks are being given   in accordance with   Iowa   law  

• Assist   with   tea m   scheduling and timekeeping activities  

De par tmental Duties:  

• Welcome   all   guests with a smile and   positive   attitude!  

• Performs o pening and closing procedures of assigned unit(s) including food pre par ation and cleanup.   

• Practices,   tea ches   and enforces proper food safety guidelines adhering to company policy and   state/ local Health De par tment requirements.   

• Maintains all alcohol safety practices when applicable.   

• Supervise s   pre par ation of   all food items   in accordance with   recipes, standards, costs,   as defined by company policy and state/local standards  

• Maintains compliance with company and   industry   best practices, policies, and procedures to create a safe environment for colleagues and guests.  

• Handle s and resolves   escalated guest concerns and criticisms with a positive attitude to   deescalate .  

• Oversees quality controls and production of food items.  

• Manages   inventory, focusing on   portion   and waste controls.  

• Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and t emp erature logs  

• Interfaces with warehouse   on product   and supply needs .    

• Interfaces with maintenance on all equipment or physical plant needs.  

• All o ther duties assigned   by leadership .  

Education and Experience:  

• No education requirements for this role  

• 1+ years of   previous   work experience in food service, quick service, or restaurant setting  

• Previous   supervisory experience a plus  

• Previous   amusement   par k, theme   par k, or   water par k   experience a plus  

Language:   Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.  

Requirements:    

• Must be at   least 16 years of   age to   comply with   Iowa   Child Labor Laws  

• Ability to work flexible schedule, including evenings, weekends, and holidays  

• Must   have reliable transportation to and from your scheduled shift  

• Ability to   comply with   all uniform policies  

• Must   possess   safety-oriented mindset and understand the importance of   complying with   all state, and local food pre par ation and serving regulations  

• Must   possess   exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner  

• Must be able to speak with guests directly when other F&B leadership is not present  

• Ability to handle high-pressure situations, meet the demands of constant   deadlines   and coordinate multiple priorities in a dynamic environment.  

• Must   possess   strong written and verbal communication skills  

• Must   possess   strong attention to detail and problem-solving abilities  

• Previous   experience with Point of Sale (POS) technology and PCI compliance a plus  

Physical Requirements:  

• Ability to stand, walk, and remain on feet for majority of the workday  

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders  

• Ability to withstand heat and humidity from the food pre par ation equipment  

• Ability to carry, push, pull, lift, and hold objects   weighing 30 pounds or more  

Working Conditions:  

• This role will be based   in   one or more food stall and/or restaurant locations throughout the   par k, with exposure to both indoor and outdoor environments  

• Subject to frequent interruptions and requests that may require reprioritization   of activities  

• Frequent exposure to   the   variable   outside t emp eratures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions  

• Subject to constant repetitive motion, high   noise levels, and   heavily populated environments  

Team m

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