Supervisor Sales Administration

About this role

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Supervisor of the Sales   Administration   provides direct leadership, guidance, and training for   the   Sales   Coordinators.   The purpose of this team is to   support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurat ely and expediently.  

  The supervisor monitors   coordinators’   activities to surface opportunities for coaching and development to drive continuous improvement in quality , customer experience,   and overall departmental success. The supervisor   maintains   awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to   optimize   efficiencies of processing administrative duties not tied to revenue generated tasks. 

Major Responsibilities    

• Selects, coaches, and develops staff.   Sets   clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.  

• Provides day-to-day oversight to the   Sales   Coordinators, by   assisting   with troubleshooting situations. Provides coaching,   feedback   and mentoring as necessary to ensure sales objectives and exceed customer expectations.   

• Sets team metrics,   monitors   team performance, and sets clear expectations for team   leads in   team member coaching.  

• Assists   with new hire interview process and provides on-the-job orientation to new Sales Coordinators.  

• Acts as a p rocess ownership , partnering with Sales Operations to   identify   needs and requests for Salesforce improvement    

• Identifies   opportunities for continuous improvement   

• Escalates concerns to senior leaders  

• Assists   representatives with their development plans and develop their   customer service   skills and product knowledge  

• Develops process documents /procedures   for topics that are unclear or have   changed.  

• Act as a liaison between   partner teams and departments  

• Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes  

• Handles escalated calls or issues and work with   appropriate teams   as a liaison when necessary   

• Develops and grows relationships with key customers/ stakeholders, acting on   new information   and monitoring customer satisfaction.  

Minimum Job Requirements  

Education  

Associate's degree or equivalent work experience   Work Experience   3 years progressive work experience in an Inside Sales and/or Customer Service environment   

2 years’ experience leading   or mentoring   teams, developing people, or organizing tasks  

Knowledge / Skills / Abilities   Excellent verbal and written communication skills  

Excellent presentation and customer service skills  

Excellent problem-solving skills  

Continuous improvement mindset  

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner   

Ability to work independently with a high attention to detail  

Knowledge of SAP or equivalent ERP system   

Knowledge of Salesforce or equivalent CRM system  

Ability to build relationships and earn trust  

Ability to influence employees to collaborate and achieve goals as a group  

Strong conflict management and resolution skills  

Knowledge of how to manage process and strategic plans  

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets  

Preferred Job Requirements   Education   Bachelor’s Degree   Work Experience   Previous   experience managing process and strategic planning  

Previous   experience using SAP or equivalent ERP  

Previous   experience using Salesforce or CRM systems  

Previous   process improvement experience.

Office Environment (Includes field sales):  

While performing the duties of this job, the employee   is regularly required to   talk and   hear;   and use hands to manipulate objects or controls .    The employee   is regularly required to   stand and walk .    On occasion, the incumbent may   be required   to stoop, bend, or reach above the shoulders.    The employee must occasionally lift up to 25 pounds.   Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.   Occasional   travel .     

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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