Supervisor - Sales Administration

About this role

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: • Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job Provide Leadership and develop functional excellence for REHLKO Sales Administration Team. Develop and monitor departmental objectives and key results. Responsible leading continuous improvement of the team. Maintain desired customer service levels and offer coaching to the associates within the department. In short, 100% of the orders placed, processed, and shipped by Rehlko Power Systems, AMER runs through the Sales Administration team, making this a critical part of our day-to-day operations. Rehlko Power Systems is seeking a results-driven and customer-focused Sales Operations Supervisor to lead a dynamic team of Sales Coordinators responsible for coordinating the shipment of finished goods to customers and distributors. This critical leadership role oversees transportation planning, order fulfillment, shipment execution, and customer communication to ensure on-time delivery, operational excellence, and a superior customer experience. The Sales Operations Supervisor will serve as a key liaison between customers, transportation partners, manufacturing, warehousing, and sales teams while driving continuous improvement across logistics operations. RESPONSIBILITIES • Lead, coach, and develop a team of Sales Coordinators responsible for shipment planning, transportation management, order fulfillment, and customer communication. • Establish clear performance expectations and foster a culture of accountability, collaboration, customer focus, and continuous improvement. • Provide ongoing training and guidance on logistics processes, transportation systems, customer communication, and best practices for shipment execution. • Oversee the coordination and execution of finished goods shipments to ensure on-time delivery, accuracy, cost efficiency, and compliance with company policies and customer requirements. • Partner closely with Sales, Manufacturing, Operations, Warehouse, Transportation Providers, and Distributor Leadership teams to align priorities, resolve delivery challenges, and support business objectives. • Serve as the primary escalation point for complex customer issues related to shipment schedules, transportation delays, order fulfillment, and delivery performance. • Monitor and improve key logistics performance metrics, including on-time shipment performance, transportation efficiency, delivery accuracy, customer service levels, and freight-related costs. • Build and maintain strong relationships with customers, distributors, carriers, and internal stakeholders to ensure seamless execution of shipping and logistics activities. • Drive process improvements and support the implementation of new logistics tools, systems, and reporting capabilities to improve visibility, efficiency, and productivity. • Collaborate with transportation providers and internal teams to proactively identify risks, manage capacity constraints, and ensure effective shipment scheduling and execution.

EDUCATION AND EXPERIENCE REQUIREMENTS • Bachelor's degree in Supply Chain Management, Logistics, Business, Operations, or a related field required. • Experience coordinating domestic and international shipments, including carrier management, freight planning, and transportation issue resolution. • Strong working knowledge of SAP and other ERP systems, along with proficiency in transportation management, freight, and shipment tracking tools. Experience with Salesforce is preferred. • 3+ years of supervisory or team leadership experience managing logistics, transportation, customer operations, or order fulfillment teams in a fast-paced manufacturing environment. • Proven ability to lead cross-functional teams and manage complex shipment and fulfillment workflows. • Strong understanding of transportation planning, freight management, order fulfillment, and customer delivery requirements. • Excellent communication, problem-solving, organizational, and relation

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