Sales Supervisor

About this role

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand by providing high levels of clients’ satisfaction through excellent service. The Sales Supervisor will actively contribute to sales and support the Store Manager and/or Assistant Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Assistant Store Manager, the Sales Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, the Sales Supervisor will ensure Diptyque’s positioning as a true luxury brand by providing a high level of client satisfaction through excellent service.

Responsibilities • Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM • Inspire and motivate the team by leading by example • Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience • Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature • Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained • Actively contribute to Client Experience training for all team members • Highly contribute to achievement of Client Experience evaluation target • Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager • Deal directly and effectively with VIP clients • Be aware of key competitors and industry trends • Be the driving force in the development of client database • Leading by example, achieve CRM KPIs target Product knowledge • Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season • Be pro-active in using training tools provided Store Operations • Responsible for opening and closing check-list • Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM • Inspire and motivate the team by leading by example • Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience • Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature • Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained • Actively contribute to Client Experience training for all team members Diptyque • Highly contribute to achievement of Client Experience evaluation target • Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager • Deal directly and effectively with VIP clients • Be aware of key competitors and industry trends • Be the driving force in the development of client database • Leading by example, achieve CRM KPIs target Product knowledge • Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season • Be pro-active in using training tools provided Store Operations • Be responsible for opening and closing checklist • Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash • Ensure full knowledge of cash desk procedures and processes • Be aware of all security and health and safety issues and requirements of the store • As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly • In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members. • Adhere to VM guidelines at all times • As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout • Be attentive to details and cleanliness of the boutique • Work with Management to manage maintenance within the store in a timely manner • Complete general administrative duties as required • Attend meetings and calls in Store Management team’s absence  • Master POS systems Stock control • Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management • Work with the Store Management team to e

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