Supervisor, Campus Behavioral Health Operations

About this role

Job Posting Title: Supervisor, Campus Behavioral Health Operations ---- Hiring Department: Department of Psychiatry ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2027 ---- Location: AUSTIN, TX ---- Job Details: General Notes Dell Medical School is seeking a Supervisor of Campus Behavioral Health Operations. This position has an end date of 08/31/27 but may be renewable based upon availability of funding, work performance, and progress toward goals.   JOB SUMMARY This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.

The  Supervisor, Campus Behavioral Health Operations plays a vital role in supporting children and families through TCMH programs like the Texas Child Health Access Through Telemedicine (TCHATT). TCHATT delivers telehealth services to school districts to identify, assess, and address the behavioral health needs of children and adolescents, while YAM provides behavioral health education to students in grades 8–12. This role directly supervises school-based staff providing on-campus program support and has primary responsibility for day-to-day operations, including scheduling, staffing coverage, travel logistics, and workflow coordination. The Supervisor ensures adherence to program requirements and regulatory standards, manages staff capacity and documentation compliance, and supports effective service delivery across participating campuses in collaboration with internal teams and school partners.

ESSENTIAL JOB FUNCTIONS: Oversees School-Based Behavioral Health Operations • Directs daily operations of TCHATT school-based services, ensuring alignment with program and departmental standards. • Coordinates staff schedules, campus assignments, and workload distribution to meet service demand. • Adjusts staffing coverage in response to clinical volume, school needs, and operational constraints. • Serves as an escalation point for operational issues impacting service delivery and ensures timely resolution.

Supervises Staff and Manages Workforce Deployment • Provides direct supervision to the      Senior Campus Behavioral Health Navigators and other school-based staff. Covers workload during an employee’s absence. • Monitors staff capacity, productivity, and service utilization to maximize access to student services. • Conducts performance management activities including hiring, training, onboarding, coaching, feedback, and corrective action. • Supports staff engagement, professional conduct, and adherence to organizational expectations.

Ensures Compliance with Regulatory and Program Requirements • Monitors adherence to HIPAA, FERPA, TCHATT guidelines, school district policies, and organizational procedures. • Provides guidance on confidentiality, documentation standards, and professional conduct in school settings. • Ensures completion and accuracy of required documentation and data entry within defined timelines. • Identifies, escalates, and supports mitigation of compliance risks or concerns.

Coordinates School and District Partnerships • Supports operational coordination with school and district stakeholders to ensure consistent service delivery. • Reinforces expectations for communication, scheduling practices, and professionalism. • Facilitates collaboration between school staff and behavioral health teams. • Assists in resolving logistical and operational concerns to maintain continuity of care.

Manages Travel and Administrative Logistics • Oversees      scheduling of staff travel across assigned campuses and districts. • Ensures completion of travel authorizations and required documentation in accordance with institutional guidelines. • Monitors compliance with travel policies and manages related administrative processes. • Coordinates logistical planning for staff deployment across geographic areas.

Supports Data Monitoring and Performance Improvement • Reviews operational and service delivery data to identify trends, gaps, and improvement opportunities. • Prepares summary reports and communicates findings to leadership. • Monitors staff compliance with data entry standards and reporting timelines. • Supports continuous improvement initiatives based on performance insights.

Facilitates Cross-Program Collaboration and Outreach • Collaborates with school-based program leadership to support cross-coverage (e.g., YAM programming). • Participates in school-based outreach events and engagement efforts. • Supports implementation of program initiatives across multiple service lines. • Assists in integrating services across behavioral health programs.

Maintains Ongoing Communication and Issue Resolution • Conducts regular check-ins with staff to identify operational challenges. • Escalates significant issues to leadership and supports resolution within established workflows. • Communicates updates, expectations, and process changes to staff. • Reinforces consistency in operational practices across assigned teams.

Other Job Duties may apply as assigned

Marginal or Periodic Functions: • Participates in TCMH program meetings or initiatives. • Supports program audits, site visits, and compliance reviews. • Contributes to development or refinement of operational workflows and tools. • Adheres to internal controls and reporting structure. • Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES Managing and Measuring Work • Effectively assigns responsibilities, monitors progress, and evaluates performance using measurable standards. • Sets clear expectations and performance metrics for staff. • Uses data to improve operational performance.

Process Management • Designs and implements efficient workflows to improve operations. • Id

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