Sr Technical Program Manager, Cloud and Infrastructure

About this role

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.   Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense, and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

How will you make an impact? • Jabil is seeking a Sr Technical Program Manager, Cloud and Infrastructure who will directly contribute to the transformative growth within our Global cloud Test Development (GCTD) team in the Cloud Enterprise and Infrastructure (CE&I) division by applying unique and innovative approaches to solving problems within a large-scale production environment.    

• As a Sr Technical Program Manager, Cloud and Infrastructure at GCTD, you’ll use your technical expertise to lead complex, multi-disciplinary manufacturing test projects from start to finish.

• You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.

• You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in manufacturing test development with engineers. 

• You will also be responsible for interfacing with internal engineering, manufacturing and quality teams and our end customers to ensure the project deliverables meet the rigorous standards of Jabil’s world-class manufacturing environments.

• The Technical Program Manager will facilitate and lead test initiatives for a defined customer (internal or external) or user.

• Provide full accountability for project schedules, project management, and performance requirements for infrastructure, test development and Framework level projects.

What will you do?  

Primary responsibilities of the Technical Program Manager include:     

Requirements Management & Planning • Ensure all NPI test project requirements are accurately captured, validated, and translated into actionable plans.

• Collaborate with stakeholders to clarify objectives, technical specifications, and deliverables for Infrastructure, SUT, RUT, and GCTD projects.

• Develop comprehensive project plans, including scope, timelines, resource allocation, and risk mitigation strategies.

Project Execution & Delivery • Drive NPI test project tasks to completion, ensuring adherence to schedules, quality standards, and scope.

• Coordinate Infrastructure NRE planning, material procurement with third-party suppliers, and implementation activities.

• Partner with factory teams to ensure readiness for new product introduction and smooth transition to production.

Stakeholder Collaboration • Serve as the primary liaison between internal and external customers throughout the project lifecycle.

• Facilitate end-to-end engagement—from initial requirements gathering to factory acceptance—ensuring alignment and satisfaction.

• Communicate effectively across diverse audiences, tailoring updates for technical teams, management, and customers.

Monitoring & Reporting • Review and validate project schedules with functional managers and cross-functional teams.

• Track milestones against performance baselines, identifying variances and implementing corrective actions.

• Provide clear, concise status reports, highlighting issues, resolutions, and overall project health.

Technical Issue Management • Triage technical bugs and feature requests in collaboration with engineering teams.

• Prioritize issues based on impact, allocate resources, and monitor resolution progress.

Resource & Capacity Management • Manage GCTD test resource capacity and time tracking for all NPI projects.

• Optimize resource utilization to meet project demands while maintaining efficiency.

Leadership & Continuous Improvement • Ensure overall project success, including schedule adherence, quality assurance, and scope control.

• Promote knowledge sharing and best practices across the test department and global facilities.

• Mentor and coach team members, fostering a culture of collaboration and innovation.

• Drive process improvements to enhance project delivery and operational excellence.

Communication & Governance • Deliver clear and consistent project updates to stakeholders at all levels.

• Ensure compliance with organizational standards, policies, and governance frameworks.

Additional Responsibilities • Participate in strategic planning and contribute to departmental initiatives.

• Perform other duties as assigned to support organizational goals.

• Reports to Management.

How will you get here?  • Knowledge of Jabil operating policies and procedures required.

• Expert knowledge of Jabil’s culture and guiding principles

• Project Management Professional (PMP) certification preferred.

• Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies.

• Responsible for collaborating with employees in all Jabil facilities and job roles to achieve the desired results.

• Proficiency in use of personal computers, Microsoft Office products (Project, Excel, Word, and PowerPoint) and e-mail skills required.

Education: •

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