Senior ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote (USA)

About this role

ICF is seeking a Senior ServiceNow Developer to support a public health agency client Office of the Chief Information Officer (OCIO). This person will have experience in supporting U.S. federal government programs with varied backgrounds and be able to support large and small teams in reaching client goals.

Key Responsibilities  • Architect and design solutions:  Define and implement ServiceNow architecture standards that align with client business objectives, IT strategy, platform standards, and long-term technical guardrails. 

• Lead technical implementation:  Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development. 

• Support platform administration:  Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution. 

• Evaluate and improve deployed applications:  Assess existing applications and platform capabilities to identify opportunities for optimization, automation, reduced technical debt, and improved user experience. 

• Recommend and document solutions:  Use expert knowledge of ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities to recommend practical solutions for client consideration. 

• Perform hands-on development:  Deliver solutions spanning out-of-the-box features, custom applications, integrations, and scoped app development. 

• Collaborate across delivery teams:  Work with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions. 

• Participate in Agile delivery:  Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies. 

• Provide technical oversight:  Conduct code reviews, guide development standards, and ensure implementation patterns are maintainable and aligned with ServiceNow best practices. 

• Maintain documentation and knowledge sharing:  Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials. 

• Support security and compliance:  Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements. 

• Grow the ServiceNow practice:  Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets. 

Required Qualifications  • Bachelor’s degree or equivalent experience • 5+ years of hands-on ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications. • Must be a U.S. Citizen or Green Card holder due to federal contract requirements. • Ability to obtain and maintain a Federal Public Trust clearance.  • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US

Preferred Qualifications  • Experience with ServiceNow ITAM, App Engine, or custom application development.  • Strong understanding of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls. 

• Experience with Service Portal/Employee Center • Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms. 

• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect. 

• Experience with Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting.  • Experience with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow capabilities. • Experience supporting U.S. federal government programs or federal clients. 

Professional Skills  • Excellent analytical, problem-solving, and decision-making skills. 

• Ability to work effectively in a fast-paced, matrixed, client-focused team environment. 

• Ability to manage multiple priorities and shift focus as client, contract, or delivery needs change. 

• Ability to build consensus across stakeholders, technical teams, product owners, leadership, and client representatives. 

• Experience demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders.  • Strong written and oral communication skills, including the ability to explain technical solutions clearly to technical and non-technical stakeholders. 

Job Location: This position requires that the job be performed in the United States. ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment

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