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Senior ServiceNow Developer

RTS

Remote · US

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About this role

Position Summary   The Senior ServiceNow Developer   is responsible for   advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands-on development   expertise   while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.  

Key Responsibilities  

Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs  

Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces  

Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements  

Create and   maintain   REST and Scripted REST APIs, Flow Designer solutions,   SubFlows , and Integration Hub actions, including custom integrations and automation scripts  

Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics  

Monitor system health, analyze upgrade and performance logs, and   optimize   platform reliability and scalability  

Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns  

Conduct code reviews and enforce development best practices to   maintain   high-quality, maintainable solutions  

Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations  

Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases  

Other duties as assigned  

Qualifications  

• Bachelor’s degree in Computer Science , Information Systems, or equivalent professional experience  

• 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations  

• Advanced   expertise   in server-side and client-side scripting, API development, and platform configuration  

• Strong working knowledge of ITSM, ITOM, and ITAM modules  

• Experience managing platform upgrades, instance cloning, and multi-instance environments  

• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity  

• Familiarity with Domain Separation and multi-tenant architecture  

• ServiceNow Certified System Administrator (CSA)   required ; Certified Application Developer (CAD) preferred  

• Proven ability to mentor developers and provide technical leadership  

• Strong analytical, troubleshooting, and cross-functional collaboration skills  

• Alignment with RTS Core Value s

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