Senior Claims Assistant

About this role

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s):  Senior Claims Assistant  Employment Type:  Full-Time  FLSA Status:  Non-Exempt  Location:  In-Office 

Summary:    We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Los Angeles, Omaha, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.    Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.    This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.    Essential  Responsibilities:   • Under limited supervision, provide complex clerical support utilizing in-depth procedures on assignments of higher-level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.  • Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise. Issues resolved are generalized and typically not immediately evident, but typically not complex and within immediate job area.  • Keep our claims data accurate by inputting data and policy information for new and existing claims.  • Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.  The majority of each workday is spent communicating on the telephone.  • Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.  • Coordinate Escheatment process.  • Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.   

Qualifications / Experience Required:   • Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus through:  • A high school diploma (or equivalent) and six years’ prior relevant work experience; or   •  A vocational or technical education with three years of relevant work experience; or • A bachelor’s degree with one year of relevant work experience. • Experience using both Guidewire ClaimsCenter and ImageRight in order to be a proficient user of both systems. • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).  • Highly accurate typing with speed of at least 50 wpm.  • The ability to communicate clearly on the telephone is crucial.  The ability to read, speak, and write English fluently is required.  The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.   • Being extremely detail oriented.  • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.   • Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.   • A strong sense of accountability and pride in completing an excellent work product.  • A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:  •  Finding a way to achieve success through adversity.  • Being solution (not problem) focused  •  Thinking with a global mindset first.  • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.  • Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.  • Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.  • Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.  • The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.  • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.   • Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.   • Proficient in MS Office Suite and other business-related software.   • Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities. 

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay rang

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