Senior Claims Adjuster

About this role

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s):   Senior Commercial General Liability Property Damage Claims Adjuster  

Employment Type:   Full-Time  

FLSA Status:   Exempt  

Location:   In-Office    

S ummary:   

We are looking for a highly capable Senior General Property Damages Claims Adjuster to join our team and work from our New York City office. This individual will report to the Director of General Property Damages Claims Manager who works in the New York office.  This role   adjudicates   moderately complex commercial general liability property damages claims and provides superb results for our clients.      

This is a 100%   in -office position. Candidates must be able to work on-site at a designated company office during standard business hours.    

Essential Responsibilities :  

• Working under limited technical direction and within broad limits and authority,  adjudicate  moderately complex commercial general  liability  property damage claims, potentially with significant impact on departmental results .    

• Solving difficult  problems that  requires an understanding of a broader set of issues.   

• Reporting to senior management and underwriters on  claims  trends and developments.   

• Analyzing claims forms, policies and endorsements, client instructions, and other records to  determine  whether the loss falls within the policy coverage.   

• Investigating claims promptly and thoroughly, including interviewing all involved parties .    

• Managing claims in litigation    

• Managing diary  timely  and complete tasks to ensure that cases move to the best financial outcome and  timely  resolution .       

• Creates and reviews reserves in line with market and Argo's reserving policy   

• Identifying  loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management   

• Identifying , assigning, and coordinating the assignment and coordination of  expertise  resources to  assist  in case resolution .    

• Preparing reports for file documentation    

• Applying creative solutions which result in the best financial outcome .    

• Negotiates in  a timely  and effective manner to provide cost effective solutions for the company and its customers within  own  limits using a range of negotiation styles.   

• Processing mail and prioritizing workload .      

• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.) .    

• Having an appreciation and passion for strong claim management.    

Qualifications / Experience Required:  

• An advanced knowledge of commercial general liability bodily injury claims typically  acquired  through:   

• A minimum of five years’ experience adjudicating commercial general   liability   property damage claims.    

• Bachelor’s  degree from an accredited university  required .   Two or more insurance designations or four  additional  years of related experience  adjudicating  general  liability  bodily injury beyond the minimum experience  required  above may be substituted in lieu of a degree.   

• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each  jurisdiction  requiring a license to  adjudicate  first party claims within 120 Days. A NY State license is needed .    In addition, the quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX as most states will offer reciprocal licenses from one of these three states.  

• Must work independently and  demonstrate  the ability to exercise sound judgment.   

• Must have excellent communication skills and the ability to build lasting relationships.   

• Excellent evaluation and strategic skills  required .   

• Strong claim negotiation skills  a must .   Ability to take  proactive  and pragmatic approach to negotiation.   

• Must  possess  a strong customer focus.   

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.   

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.   

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.      

• Demonstrates inner strength.  Has the courage to do the right thing and  demonstrates  it on a daily basis.   

• A strong focus on execution in getting things done right .   Proven ability to consistently produce and deliver expected results to all stakeholders by:   

• Finding a way to achieve success through adversity.   

• Being solution (not problem) focused   

• Thinking with a global mindset first.   

• Client focus – the ability to effectively  determine  specific client needs and to provide value added solutions.   

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own)  necessary  to work in a  fast paced  environment that is evolving constantly.   

• Ability to develop and  maintain  productive relationships with clients, business  partners  and organizational peers with a focus on  timely  and meaningful exchanges of information.   

• Exhibit natural and intellectual curiosity   in order to   consistently explore and consider all options and is not governed by conventional thinking.   

• Uses  listening and questioning techniques to effectively gather information from insureds and claimants.   

• Demonstrates an understanding of mechanisms available for resolving  claims  settlement disputes ( e.g.  arbitration and mediation) and when these are used.   

• Proficien

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