Product Manager

About this role

Recruiter for the role: Paul Williams  

  About the Company     Collinson   is a global, privately owned company helping the world travel with ease, confidence, and better experiences.  

We bring together specialists across travel, loyalty, and insurance to deliver market-leading airport experiences, customer engagement, and insurance solutions to more than 400 million consumers worldwide.  

At the heart of our travel experience offering is Priority Pass, the world’s original and leading airport lounge and experiences programme, giving members access to 1,500+ lounges and travel experiences across 650+ airports in 148 countries—including dining, wellness, retail, sleep, and spa options that transform the journey itself.  

We partner with:  

• 1,400+ banks and financial institutions   

• Leading payment networks (including Mastercard, Visa, American Express)   

• 90+ airlines   

• 20+ global hotel groups   

What we do     We design and deliver products that elevate every stage of the travel journey:  

• Airport experiences & lounge access   

• Loyalty and customer engagement solutions   

• Travel insurance and protection services   

From launching Priority Pass to pioneering direct travel insurance in the UK (Columbus Direct), Collinson has consistently led innovation in travel services. Today, we continue to invest heavily in   new ideas , technology, and partnerships to redefine what great travel feels like.  

Our purpose     We believe in doing good beyond profit—creating opportunities for our people, giving back to communities, and building meaningful impact where we   operate .  

Our people     Our success is powered by 2,200+ global colleagues who bring diverse perspectives, deep   expertise , and a shared ambition to improve how the world travels.    

Purpose of the job     We are seeking a   Product Manager to join our global team and drive the strategy, development, and delivery of high-impact product initiatives across multiple markets. This role sits at the intersection of business, technology, and customer experience, ensuring that product outcomes deliver measurable value at scale.  

The ideal candidate combines strong product intuition with solid technical depth, enabling effective collaboration with engineering teams to shape solutions, define clear requirements, and contribute to technical design discussions. You will   operate   in a fast-paced, highly cross-functional environment, working seamlessly with stakeholders across regions, cultures, and time zones.  

This role requires a leader who is highly structured and data-driven, with a strong focus on customer needs and business outcomes. You will play a key role in aligning diverse teams around a shared product vision, translating complex challenges into clear priorities, and ensuring successful execution from discovery through delivery.    

Key Responsibilities  

• Define   and drive product strategy, roadmap, and priorities aligned with company   objectives .  

• Partner closely with engineering, architecture, UX/UI, operations, and commercial teams to deliver scalable and high-quality solutions.  

• Work directly with development teams on technical requirements, product architecture discussions, integrations, APIs, dependencies, and delivery planning.  

• Translate complex business and operational needs into detailed product requirements and technical specifications.  

• Lead cross-functional initiatives across global teams and stakeholders.  

• Drive product discovery, user research, and data analysis to support strategic decision-making.  

• Facilitate alignment between technical and non-technical stakeholders.  

• Prioritize initiatives based on customer impact, technical feasibility, and business value.  

• Monitor product performance, KPIs, and customer feedback to continuously improve the user experience.  

• Identify   risks, dependencies, and technical constraints early to support efficient execution.  

Knowledge,   skills   and experience   required   

• 5 +   years of experience in Product Management, preferably in global or enterprise environments.  

• Strong technical background with experience working directly with software engineering teams.  

• Ability to understand system architecture, APIs, integrations, technical dependencies, and software development processes.  

• Proven experience translating business requirements into technical deliverables and user stories.  

• Experience working with cross-functional and distributed global teams.  

• Strong understanding of Agile/Scrum methodologies and product delivery lifecycle.  

• Excellent communication and stakeholder management skills.  

• Strong analytical, organizational, and problem-solving abilities.  

• Ability to manage multiple priorities in a fast-paced environment.  

• Team-player mindset with strong collaboration and interpersonal skills.  

• Bachelor’s degree in Computer Science , Engineering, Information Systems, Business, or related field preferred.  

• Bi-lingual (US English, and Latin American Spanish or Brazilian Portuguese)  

• Comfort working across  global and virtual  teams, with an appreciation for regional nuance and cultural dynamics.    

• Experience in SaaS, enterprise platforms, or digital product ecosystems.  

• Previous   experience in technical roles such as Business Analyst, Software Engineer, Solutions Architect, or Technical Product Manager.  

• Experience working with cloud-based systems, integrations, or platform products.  

• Experience leading products across multiple markets or regions.  

• MBA or advanced degree is a plus.  

What we value   

• Strong ownership mindset  

• Collaboration and teamwork  

• Technical curiosity and continuous learning  

• Strategic thinking with hands-on execution  

• Clear communication across technical and business teams  

• Customer-centric problem solving    

About us: Our story

Collinson Group is a global leader in driving l

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