Manager, Clinical Operations

About this role

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role: Job Summary and Purpose:   

We are   seeking   an experienced and results-driven   Clinical Operations Manager   to lead and   optimize   the daily operations of our services team. This role will oversee a team of 20-25 non-exempt staff, ensuring high performance in a fast-paced, high-volume environment.  

The ideal candidate will have extensive experience in managing large non-exempt teams, driving continuous improvement through KPIs and performance metrics, and   utilizing   workflow automation tools to enhance operational efficiency.  

This position requires excellent leadership skills, cross-functional communication abilities, and a focus on customer service.  

Key Responsibilities:  

• Team Management:   Oversee daily operations of a team of 20-25 non-exempt staff, ensuring performance meets department production, quality, and operational standards.  

• Performance Management:   Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.  

• Coaching & Development:   Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and   facilitate   corrective actions in partnership with HR and senior leadership.  

• Escalation & Recovery:   Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.  

• Operational Oversight:   Ensure day-to-day service delivery in a high-volume environment runs efficiently and   in accordance with   established policies and regulations.  

• Compliance & Regulations:   Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to   maintain   and update these standards.  

• Strategic Planning:   Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.  

• Budget & Resource Management:   Oversee team budget, managing resources and   additional   hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.  

• Staff Development:   Facilitate   ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.  

• Continuous Improvement:   Assist   with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.  

• Performance Dashboards & Tools:   Utilize   workflow automation tools and performance dashboards to   monitor   team performance and operational metrics, ensuring alignment with organizational goals.  

Must-Have Skills and Qualifications:  

• Team Leadership:   Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.  

• KPI and Metrics:   Expertise   in utilizing KPIs and performance metrics to drive operational improvements and meet organizational   objectives .  

• Clinical Operational Workflow Management:   Experience managing clinical operational workflows, overseeing day-to-day service delivery in high-volume environments.  

• Workflow Automation Tools:   Proficiency   with workflow automation tools and familiarity with production software and performance dashboards.  

• Cross-functional Communication:   Strong communication   skills to collaborate effectively with clinical, operational, and leadership teams.  

• Customer Service Excellence:   Demonstrated   experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.  

• Escalation & Recovery:   Experience in managing efficient escalation and recovery processes to resolve operational issues.  

• Compliance & Regulatory Knowledge:   Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance.  

• Staff Performance & Development:   Experience in performance management, staff coaching, and fostering staff development through training initiatives.  

Nice-to-Have Skills and Qualifications:  

• Broader Healthcare Services Knowledge:   Familiarity with healthcare services, including telehealth, health insurance, and diagnostics.  

• Operational Challenges Across Sectors:   Awareness of operational challenges in multiple healthcare sectors.  

Qualifications:  

• Minimum of 4 years of Management experience in operations management, preferably in   medical device,   healthcare   services   or clinical setting  

• Strong leadership, problem-solving, and organizational skills  

• Proven ability to manage high-volume operations and large teams

#LI-hybrid 

Location: San Francisco Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range $131,000.00 - $170,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodatio

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