Manager, Clinical Quality

About this role

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role: Job Overview  

As   a   Manager,   Clinical Quality ,   your   expertise   is essential to   driving quality outcomes for the Clinical Operations team, ensuring clinical accuracy for the patients we serve, and   maintaining   regulatory compliance.   Our environment is fast-paced and collaborative, and   we’re   passionate about healthcare innovations that enhance   the patient   experience.   

Essential Duties   &   Responsibilities  

Key Responsibilities:  

• Team Management:  Oversee daily operations of a team of 20-25 non-exempt   quality assurance clinical technicians , ensuring performance meets department production, quality, and operational standards.  

• Performance Management:  Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.  

• Coaching & Development:  Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and  facilitate  corrective actions in partnership with HR and senior leadership.  

• Escalation & Recovery:  Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.  

• Operational Oversight:  Ensure day-to-day service delivery in a high-volume environment runs efficiently and  in accordance with  established policies and regulations.  

• Compliance & Regulations:  Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to  maintain  and u phold   these standards.  

• Strategic Planning:  Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.  

• Budget & Resource Management:  Oversee team budget, managing resources and  additional  hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.  

• Staff Development:   Facilitate  ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.  

• Continuous Improvement:   Assist  with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.  

• Performance Dashboards & Tools:   Utilize  workflow automation tools and performance dashboards to  monitor  team performance and operational metrics, ensuring alignment with organizational goals.  

• Quality Improvement:   Ongoing development,   coordination   and evaluation of   quality management   program s . This includes   assisting   the Clinical Leadership with the development of policies,   procedures   and clinical guidelines .   Collaborates with the Clinical management team to develop objective and meaningful quality goals and outcomes   relative   to clinical operations; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure applicable processes .    

Must-Have Skills and Qualifications:  

• Team Leadership:  Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.  

• KPI and Metrics:   Expertise  in utilizing KPIs and performance metrics to drive operational improvements and meet organizational  objectives .  

• Clinical Operational Workflow Management:  Experience managing clinical operational workflows, overseeing day-to-day service delivery in high-volume environments.  

• Workflow Automation Tools:   Proficiency  with workflow automation tools and familiarity with production software and performance dashboards.  

• Cross-functional Communication:   Strong communication  skills to collaborate effectively with clinical, operational, and leadership teams.  

• Customer Service Excellence:   Demonstrated  experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.  

• Escalation & Recovery:  Experience in managing efficient escalation and recovery processes to resolve operational issues.  

• Compliance & Regulatory Knowledge:  Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance.  

• Staff Performance & Development:  Experience in performance management, staff coaching, and fostering staff development through training initiatives.    

Education   & Certifications

• Required:   Current valid RN licensure (IL,   TX   or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within   120 days   of hire  

• Preferred:   Bachelor’s or Master’s   Degree in related field , or equivalent experience  

Experienc e    

• Minimum of 4 years of   m anagement   or supervisory   experience in operations management, preferably in medical device, healthcare  services  or clinical setting  

• 2-3 years of experience in   a   Quality Assurance process, preferred  

• Cardiac monitoring or a related field preferred  

• Experience in employee development  

• Familiarity with regulated environments and quality assurance   process  

• Strong leadership, problem-solving, and organizational skills  

• Proven ability to manage high-volume operations and large teams  

Knowledg e , Sk

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