Sr. Clinical Operations Manager

About this role

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com .

The Opportunity 🚀

This role serves as the operational backbone of the Global Clinical Operations (GCO) team, developing a deep understanding of GCO's day-to-day workings in order to help operationalize its running. You'll coordinate new projects, identify the right stakeholders, and partner closely with the GCO team, including GCO clinical leadership, to keep programs running smoothly.

This is a hands-on operations role where success is measured by reliable execution, clean reporting, and strong cross-functional coordination. You'll be the connective tissue between GCO sub-teams and partners across product, commercial, GTM, and customer success, giving you visibility into how clinical operations decisions ripple across the business.

What You’ll Own 💼

In this role, you will:

• Serve as the operations point person across GCO sub-teams, keeping frameworks, timelines, and ways of working consistent.

• Coordinate the GCO components of new projects end-to-end: identify stakeholders, track deliverables, and keep work moving across global clinical operations, product, and other partner teams.

• Track spend against program budgets, flagging variances to leadership.

• Spot and help close gaps or silos between GCO sub-teams by maintaining regular alignment touchpoints.

• Build and maintain dashboards and reporting infrastructure that give leadership real-time visibility into program status, trends, and open decisions.

• Pull together monthly operational updates, synthesizing data from Jira, Zendesk, Airtable, Salesforce, BI tools, and other program analytics into clear, actionable summaries.

• Help connect operational metrics to clinical and business outcomes so leadership has a clear line of sight from day-to-day activity to impact.

• Serve as a connector between GCO and commercial, GTM, and customer success teams, ensuring the right subject-matter expert is looped into RFPs, RFIs, and retention/expansion conversations.

• Ensure feedback from client-facing teams is incorporated into GCO program planning and prioritization.

• Identify opportunities to use AI tools, automation, and workflow improvements to save the team time and reduce manual work.

• Support team members in getting up to speed on new tools and best practices as they're introduced.

What Success Looks Like 📈

In your first 12–18 months, you will have:

Created and rolled out dashboards and reporting infrastructure that are adopted by GCO leadership.Improved operational efficiency across GCO, including reduced redundant meetings and streamlined recurring processes.Established a strong working rhythm with key GCO leadership and cross-functional partners. Successfully managed multiple projects concurrently, hitting key milestones and deadlines, with consistent reporting/status updates so stakeholders always know where each project stands.

About You ✨

You likely have:

• A Bachelor's degree in healthcare administration, business, public health, or a related field — or equivalent practical experience in clinical/healthcare operations.

• Demonstrated, hands-on experience in scheduling, budgets, and cross-functional coordination within clinical operations.

• Strong program and process-design skills, shown through a program management certification or 2+ years of project management experience, including building/maintaining SOPs, governance documentation, and decision-informing reporting.

• High comfort level with modern productivity and data tools (Google Workspace, Slack, Jira, Salesforce, Airtable, BI dashboards) and the ability to quickly learn new systems, including AI-enabled tools.

• A demonstrated ability to operate across multiple fast-moving workstreams simultaneously without losing track of details.

• Strong documentation skills, with the ability to create and maintain clear, reusable, well-organized documentation.

• Extreme organization, with the ability to manage and maintain large databases and datasets accurately.

• The ability to establish a process and cadence for audits, ensuring data and documentation stay accurate and current over time.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience in reproductive and/or hormonal health (fertility, pregnancy, menopause, low testosterone, gender-affirming care) and related coverage/benefit policies.

• A track record of using data to drive decisions — defining KPIs, building dashboards, running monthly/quarterly operational reviews.

• Comfortable operating in high-growth, ambiguous environments with a bias toward scalable systems and automation.

Why This Role Matters 🧡

This role sits at the center of Carrot's Global Clinical Operations function, translating day-to-day execution into the reporting and coordination that leadership relies on to make decisions. By keeping GCO's sub-teams aligned and connecting clinical operations to commer

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