ForgeApply · Job listing
Guest Services Agent
Hri Hospitality
Tailor your resume for this Hri Hospitality job in about a minute.
ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for Hri Hospitality's site. Free trial, no card required.
About this role
Bring your passion for hospitality to Caption by Hyatt, Nashville, proudly managed by HRI Hospitality.
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. JOB DESCRIPTION
Job Title : Guest Services Agent Department: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education • High school diploma preferred.
Experience • Previous hospitality or customer service experience preferred. • Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge • Strong customer service and communication skills. • Ability to multitask in a fast-paced environment. • Basic computer and data-entry proficiency. • Problem-solving and conflict-resolution ability. • Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities • Greet, register, and check guests in/out efficiently and courteously. • Respond to guest inquiries, requests, and concerns promptly and professionally. • Handle payments, room assignments, and reservation changes accurately. • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. • Maintain a clean and organized front desk and lobby area. • Willingness to work varied shifts, including weekends and holidays.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .
Salary insight
This posting doesn't disclose pay. Across 86 Nashville jobs with disclosed salaries on ForgeApply, the median is $109k.
Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.
Tailor your resume for this Hri Hospitality role before you apply.
Tailor my resume for this jobSimilar jobs
- Guest Services Agent — Hri Hospitality · Residence Inn Houston Westchase
- Guest Services Agent — Hri Hospitality · The Industrialist Pittsburgh, an Autograph Collection Hotel
- Guest Services Agent — Hri Hospitality · DoubleTree Suites Salt Lake City Downtown
- Guest Services Agent — Four Seasons · Four Seasons Boston
- Guest Services Agent — Hri Hospitality · Aloft New Orleans Downtown
- Guest Services Agent — Hri Hospitality · Hotel Abri | San Francisco, CA
- Guest Service Agent — Hri Hospitality · Sheraton Houston Brookhollow
- Guest Services Representative — Hendrick Automotive Group · Hendrick Lexus North (Kansas City)
More like this: More jobs at Hri Hospitality · Browse all jobs
Free ATS checker · No Salary on the Job Posting? How to Find the Number Before You Interview