Guest Services Agent

About this role

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. JOB DESCRIPTION

Job Title : Guest Services Agent                                                        Department: Front Office                                Supervision Exercised:   NONE Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education • High school diploma preferred.

Experience • Previous hospitality or customer service experience preferred. • Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge • Strong customer service and communication skills. • Ability to multitask in a fast-paced environment. • Basic computer and data-entry proficiency. • Problem-solving and conflict-resolution ability. • Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities • Greet, register, and check guests in/out efficiently and courteously. • Respond to guest inquiries, requests, and concerns promptly and professionally. • Handle payments, room assignments, and reservation changes accurately. • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. • Maintain a clean and organized front desk and lobby area. • Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .

Similar jobs

• Guest Services Agent — Hri Hospitality · Hotel Abri | San Francisco, CA
• Guest Services Agent — Hri Hospitality · Hyatt Caption Nashville
• Guest Services Agent — Hri Hospitality · Residence Inn Houston Westchase
• Guest Services Agent — Hri Hospitality · The Industrialist Pittsburgh, an Autograph Collection Hotel
• Guest Services Agent — Hri Hospitality · DoubleTree Suites Salt Lake City Downtown
• Guest Services Agent — Four Seasons · Four Seasons Boston
• Guest Service Agent — Hri Hospitality · Sheraton Houston Brookhollow
• Guest Services Representative — Hendrick Automotive Group · Hendrick Lexus North (Kansas City)