Front of House Manager (Open to Work-Study and Non-Work Study)

About this role

Job Posting Title: Front of House Manager (Open to Work-Study and Non-Work Study) ---- Hiring Department: Department of Theatre and Dance ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 8 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Sep 07, 2026 ---- Position Duration: Expected to Continue Until Apr 30, 2027 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes For consideration, please submit your resume/CV, fall semester course schedule, and two work references with contact information as  one document .

Purpose For the 2026-2027 academic year, the Department of Theatre and Dance is looking for creative, detail-oriented student employees to join the department’s Front of House team as a Front of House Manager. This position is responsible for the smooth operation of our venues (both the lobby and audience seating area) during performances at the Department of Theatre and Dance. This position interfaces directly with patrons on a regular basis in a clear and positive manner. This is a part-time position requiring day, evening and weekend shifts coordinated around our season performance schedule.

The  Department of Theatre and Dance  is a world-class educational environment that serves as the ultimate creative incubator for the next generation of artists, thinkers and leaders in theatre and performance .  If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin.

Responsibilities • Ensure excellent customer service from all Front of House staff and provide an excellent patron experience for all guests. Assists in resolving patron issues or concerns.

• Oversees the safety of guests; provides leadership in emergency situations in communication with production.

• Work with Audience Services Coordinator to train and supervise ushers.

• Coordinates performance timelines with stage management, including preshow, curtain speeches, intermission and any post-show discussions. Charged with ensuring all staff are in place for all performances. Coordinates preshow meeting with stage management. 

• Maintains ticket-scanning equipment, hearing impaired devices and walkie-talkies for communicating with stage management. Additionally oversees printed program distribution and signage, ensuring all materials are secured at the end of the event.

• Maintains the appearance of the lobby and all public areas; communicates with Audience Services Coordinator or Maintenance Services as necessary to ensure a clean and orderly space.

• Completes and distributes house reports for each performance, clearly documenting any issues, compliments, concerns, issues and house capacity.

• Front of House Managers should also have an understanding of ticket policies and procedures to relay to customers, collect complete and accurate data from patrons and provide feedback regarding customer experience. Front of House Managers may also be asked to assist with walkup sales and will call tickets if necessary.

• Other duties as required.  

Required Qualifications • Must be a University of Texas at Austin student, enrolled for at least 6 credit hours.

• Must be authorized to work in the U.S.

• Customer service experience, preferably in the ticketing, entertainment, arts or hospitality industries.

• Ability to maintain a high level of poise and professionalism in all circumstances.

• Ability to stand and/or walk for an extended period of time.

• Strong written and verbal skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications • Strong attention to detail.

• Understanding of software programs including point of sale systems and Microsoft Word, Excel and Outlook.

• Experience with ticketing systems (Thundertix).

• Passion for and/or experience in the performing arts.

Hourly Rate $14.00/hour

Working Conditions • Work performed in numerous theatre venues.

• Constant proximity with the public.

• Standing/walking for an extended period of time.

Work Shift • 8 hours per week during our performance season.

• Work to be performed in-person, on campus (300 East 23rd Street, Austin, Texas).

• Position ends on April 30, 2027.

• Rehire eligible based on performance. 

Required Materials • Resume/CV

• 2 work references with their contact information; at least one reference should be from a supervisor

• Fall semester course schedule

• Copy of work study award, if applicable

Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation

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