Director, Tech Portfolio, Investment, and Transformation Management

About this role

Become a part of our caring community   The Director, Tech Portfolio, Investment, and Transformation Management leads technology portfolio management, investment governance, and Transformation initiative alignment across the Tech. This role collaborates closely with business portfolio teams, Segment CIOs, Tech Finance, Transformation Office partners, initiative owners, and technology delivery leaders to align demand, investments, transformation initiatives, and execution priorities to enterprise and segment strategies.

The Director, Tech Portfolio, Investment, and Transformation Management organizes, governs, prioritizes, sequences, and monitors technology initiatives, programs, transformation initiatives, and portfolio investments based on the Tech strategy, enterprise transformation priorities, strategic roadmaps, business portfolio alignment, available funding, prioritized budgets, delivery capacity, and value realization expectations.

This role leads portfolio and investment management processes, including investment governance, demand intake, prioritization, sequencing, annual portfolio review, business portfolio alignment, initiative health monitoring, and portfolio performance management.  The Director ensures appropriate financial, organizational, operational, and technology support is allocated to initiatives in support of enterprise and segment goals.

The Director also serves as a key interface for Transformation programs, supporting transformation initiative execution within Technology, initiative alignment, executive-level reporting, and consistent ways of working across portfolio, investment, and transformation management processes. Decisions are typically related to implementation of new or updated programs, large-scale initiatives, transformation programs, portfolio governance processes, investment prioritization, technical and operational procedures, and strategic execution plans. The Director supports and implements strategic plans, drives goals and objectives, improves performance, strengthens portfolio controls, enables value realization, and provides input into functional strategy.

Key Responsibilities : • Lead Portfolio & Investment Management across Technology, ensuring alignment of technology investments, enterprise priorities, transformation initiatives, and business portfolio objectives.

• Establish and manage Investment Governance, including demand governance, funding alignment, intake standards, prioritization methods, sequencing decisions, and portfolio decision forums.

• Oversee intake, prioritization, and sequencing of technology initiatives, ensuring work is evaluated based on strategic alignment, business value, financial impact, capacity, risk, dependencies, and execution readiness.

• Partner with business portfolio teams, Segment CIOs, Tech Finance, Transformation Office partners, and initiative owners to ensure alignment and transparency across demand, investments, and execution.

• Lead the  portfolio review process, including evaluation of existing and proposed investments, alignment to strategic priorities, funding requirements, initiative health, delivery readiness, and expected value realization.

• Manage Performance Management & Value Realization, including tracking business outcomes, value commitments, leading and lagging indicators, delivery progress, financial performance, and benefits realization.

• Serve as a liaison with business segments to support value tracking, portfolio performance reviews, initiative escalation, and alignment of technology execution to segment priorities.

• Own and enhance Portfolio Controls, Dashboards, and Initiative Health Dashboards, providing executive-level visibility into portfolio performance, risk, dependencies, financials, delivery progress, and transformation initiative status.

• Define and implement portfolio operating rhythms, governance routines, escalation paths, decision rights, and portfolio controls that support disciplined execution and transparency.

• Act as an interface with the Transformation Office, ensuring alignment between transformation strategy, mapped initiatives, investment priorities, delivery execution, and value realization.

• Lead and/or coordinate transformation initiative execution in Technology, ensuring initiatives are appropriately governed, staffed, funded, sequenced, monitored, and reported.

• Drive consistent Ways of Working across portfolio management, investment governance, transformation execution, initiative intake, prioritization, sequencing, performance management, and executive reporting.

• Partner with Finance to ensure investment decisions are informed by cost, value, affordability, strategic alignment, and expected return.

• Provide leadership for portfolio management processes, tools, reporting, operating models, and continuous improvement efforts.

• Implement strategic plans, drive portfolio goals and objectives, improve performance, and provide input into functional strategy.

• Lead large-scale, highly visible programs, initiatives, and governance processes requiring coordination across multiple teams, functions, and senior stakeholders.

Use your skills to make an impact   Required Qualifications • Ability to manage multiple tasks and deadlines with attention to detail

• Ability to communicate effectively and deliver presentations to senior leaders

• Advanced experience leading special projects and producing metrics, measurements and trend reports

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Demonstrated experience leading technology portfolio management, investment governance, transformation management, or large-scale program governance.

• Experience managing demand intake, prioritization, sequencing, portfolio reviews, and investment decision-making processes.

• Experience aligning technology initiatives to business strategy, enterprise priorities, transformation outco

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