Customer Service Representative -Onsite

About this role

Pay rate: $15/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU? • Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities: • Serve as the primary point of contact for customers via phone

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate: • Must be 18 years of age or older

• High School Diploma or equivalent

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant   sedentary   work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Typing Assessment required 

• Schedules vary based on job related factors

• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon:  • Completion of background check

• Required to register fingerprints (if applicable)

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