Bilingual Customer Service Representative - onsite

About this role

Pay rate: $19/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU? • Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities: • Greets and assists customers in Storefront lobby.

• Performs opening and closing duties in Storefront lobby.

• Performs CSR Greeter duties throughout the shift.

• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.

• Maintains an above-average attendance record.

• Scans documentation for attachment to accounts.

• Maintain good working relationships with assigned supervisors and coworkers.

• Work safely without presenting a threat to self or others.

• Negotiates payments and fee reductions up to established limits.

• Reviews notices and verifies data through use of several computer systems

• Records individual completed daily work statistics.

• Troubleshoots situations accurately, quickly, and efficiently for phone customers.

• Assists other departments or functions with tasks when needed.

• Perform additional duties as required by management.

Qualifications: • Must be 18 years of age or older

• High School Diploma or equivalent required

• Fluency in both the English and Spanish language

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Excellent communication skills, both, oral and written

• Superb attendance, so you can be there when our customers need us

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