Service Representative - Off-Site

About this role

Make a difference.

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

Work Locations: • While undeployed, will work out of the closest Graybar branch to the candidate's home location.

• Deployment to client sites will vary across the nation

• Deployments can last from several weeks to several months, depending on client need.

Work Shift and Hours: • While undeployed and working at a Graybar branch;   Monday - Friday, standard office hours.

• While deployed to client's on-site location, will work depending on client needs and work weeks can range from 40 hours - 70 hours, non-standard hours heavily dependent on client site needs.

• Overtime will be required while deployed to client on-site.

Compensation Details: • The expected pay rate for this position is starting between $22.00 - $27.00 per hour depending on experience.

• Will receive 7 day per diem, paid per day depending on geographic location while deployed.

• Will be paid for mileage to and from jobsite and overtime.

Worksite details • Will generally manage site and inventory material in a 40-Foot Standard Conex Box at client's on-site location.

• May also be at a local site assisting clients.

• Will need to have flexibility to travel and be gone for several months at a time per client need.

In this role you will: • Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.

• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance

• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise

• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations

• Update knowledge of products through self-study and attending product training classes

• Train new or less experienced representatives

What you bring to the table: • Minimum 3 year experience required; 4+ years experience preferred

• 4 year degree preferred

• Required counter sales skills/customer service skills and warehouse material handler skills.

• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds

• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions

• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions

• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required

• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs

• Knowledge of warehouse procedures and security regulations

• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs

• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact

• Communication, administrative, and computer skills

• Ability to work under general supervision and work cooperatively with other branch personnel

• Ability to successfully complete all Company training designed to comply with regulatory requirements

The   Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: • Multiple plan options for Medical, Dental, Vision,  and Prescription Drug  benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts .

• Enjoy our Disability Benefits  at no cost to you.

• Share in our success with P rofit Sharing Plans .

• 401(k) Savings Plan  with company match to help secure your future.

• Paid Vacation  & Sick Days  to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays  throughout the year.

• Take advantage of our Paid Wellness Day  to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off  to give back to the community.

• Predictable Work Schedules  to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program .

• Reach your career goals with our Educational Reimbursement and Career Development Programs .

• And More Perks  that support your well-being and career growth.

  Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do

Similar jobs

• Service Representative Off-Site — Graybar · Norcross, GA
• Service Representative — Milwaukee Tool · New York, NY
• Service Representative — Cottinghambutlerinsuranceservicesinc · Dubuque, Iowa, United States
• Onsite Service Supervisor — Avantor · Hillsboro, OR
• Technical Customer Service - On-site — Computergeneratedsolutions · 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607
• Dedicated Client Service Partner - Onsite — The Cigna Group · FL, Orange County Fire Fighters' Health & Welfare Benefit Trust - 6969 Venture Cr, Orlando
• Sr Administrative Assistant - On Site — Vanderbilt University Medical Center · Nashville, TN
• Service Specialist - Full Time — Bass Pro Shops · Hampton, VA