Onsite Service Supervisor

About this role

The Opportunity:

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours Location: Hillsboro, OR Benefits: • Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) • Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc. • Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount • Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. • Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for    • Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred • Experience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility • Documented experience leading operational improvement initiatives • Experience in a client-embedded services or regulated facility environment • Collaboration Tool: Microsoft Teams experience • Documented experience leading operational improvement initiatives • Experience in a client-embedded services or regulated facility environment • Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules • Intermediate Excel skills including pivot tables, lookup functions and basic data analysis • Ability to analyze operational data and communicate findings to non-technical audiences • Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred • Advanced Excel, Power BI or Tableau experience • Formal Lean or Six Sigma Green Belt training • Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems • Lean Six Sigma Green Belt • Experience in pharmaceutical, biotech, or regulated manufacturing client environments • Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact    Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership • Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management • Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans • Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels • Lead daily huddles and weekly operations reviews with the team and client contacts • Serve as the escalation point of contact for operational issues during assigned shift and on-call periods • Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement • Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality • Design and pilot workflow changes within authority; document and institutionalize successful improvements • Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case • Lead or participate in site-level continuous improvement projects using structured problem-solving methods • Partner with peer supervisors across the account to standardize effective practices • Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis • Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes • Develop and implement practical solutions for operational issues within scope of authority • Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions • Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities • Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development • Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle • Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles • Design and deliver team-level development activities including cross-training plans and skill-building exercises • Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings • Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline • Recognize strong performance formally and informally; nominate team members for awards and advancement

Vendor & External Partner Coordination • Serve as the site-level point of contact for key vendors and third-party logistics partners • Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope • Participate in vendor performance reviews alongside the Operations Manager and Procurement • Ensure vendor activities on-site comply with client access, safety and quality protocols • Escalate vendor performance

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