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Zuora Revenue Consultant

Jade Global

San Jose, CA, USonsite

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About this role

Zuora Revenue Consultant1 Key Responsibilities • Customer Support:  Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. • Troubleshooting & Resolution:  Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments. • Technical Expertise:  Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. • Workflow & API Management:  Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). • Collaboration:  Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. • Documentation:  Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. 

Required Qualifications & Skills • Experience:  2–5+ years in application support, technical consulting, or SaaS implementation. • Technical Skills:  Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. • Revenue recognition, invoice cycles, and Accounting (AR/GL). • Platform Knowledge:  Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP. • Soft Skills:  Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure. • Education:  Bachelor’s degree in Computer Science, Engineering, or related technical field.

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