Senior Product Owner, Zuora Billing

About this role

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: Remote (US)  

Role Overview  

Genesys is seeking a seasoned Senior Product Owner, Zuora Billing to own and evolve the Zuora Billing platform within our Quote-to-Cash ecosystem. This role is responsible for driving the roadmap, prioritization, requirements definition, and solution alignment for billing capabilities that support subscription, usage-based, and hybrid monetization models.  

This is a hands-on product ownership role that requires deep curiosity, strong systems thinking, and the ability to connect business needs to scalable platform solutions. You will partner closely with Billing Operations, Finance, Product Operations, Engineering, Technical Leads, and Revenue teams to ensure Zuora Billing capabilities are reliable, compliant, and aligned to business outcomes.  

Success in this role requires more than backlog management. The ideal candidate takes ownership, asks thoughtful questions, challenges assumptions, drives clarity, and partners with technical teams to shape solutions from concept through delivery and adoption.     Key Responsibilities   • Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.  

• Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes.  

• Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.  

• Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture.  

• Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements.  

• Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.  

• Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.  

• Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness.  

• Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.  

• Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed.  

• Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.  

• Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.  

• Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.  

• Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership.  

• Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.  

• Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.  

Required Qualifications   • 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.  

• Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.  

• Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform.  

• Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities.  

• Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders.  

• Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes.  

• Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts.  

• Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.  

• Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs.  

• Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences.  

    Preferred Qualifications   • Experience with Salesforce, Zuora Revenue, Workday Finance, Snowflake, AWS, or related integration platforms.  

• Familiarity with SaaS subscription and consumption-based monetization models.  

• Experience supporting Lead-to-Cash, Quote-to-Cash, Billing Operations, or Revenue Accounting processes.  

• Understanding of SOX controls, audit requirements, financial close processes, and data integrity controls.  

• Experience working with global delivery teams, offshore engineering teams, and cross-functional stakeholders.  

• Experience with Agile delivery practices, including backlog refinement, sprint pla

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