Workplace Experience Ambassador

About this role

“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future.

You are the person everyone always envies for your energy! You are willing to go the extra mile, with a positive ‘can-do’ attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations.

JOB OVERVIEW

The Workplace Experience Ambassador serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.

Reporting to the Workplace Experience Manager at the site, the Workplace Experience Ambassador is responsible for delivering the unexpected; making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

DUTIES & RESPONSIBILITIES

• Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement

• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs

• Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity

• Recognizes people’s efforts, breaking down barriers and inspiring others

• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction

• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests

• Works on community initiatives with the Workplace Experience Manager of the site, designed to develop connections between colleagues, including neighborhood introductions, event support and communications

• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement

• Supports the Workplace Experience Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience

QUALIFICATIONS & EDUCATION REQUIREMENTS

• High school or college degree

• 3-5 years of customer service experience in dealing with high-touch clients

• Proven track record of providing stellar support to customers

• Proven ability to function successfully within a strong team environment

• Strong computer proficiency skills (Word, Excel, PowerPoint)

• Demonstrates great interpersonal skills

• Can effectively communicate and relate to all levels within and outside the organization

• Creates and builds positive and productive relationships

PHYSICAL DEMANDS

• Sitting at a computer for 50% of the time

• Walking/inspecting the site 50% of the time

• Must be able to lift a minimum of 10 pounds

• Must be able to work under pressure and time deadlines during peak periods

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $19 — $20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatmen

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