ForgeApplyTry it free

ForgeApply · Job listing

Workforce Absence Team Lead Sr

Sedgwick

Dublin, OH | Southfield, US$64k – $75khybrid

See all 328 open roles at Sedgwick →

Tailor your resume for this Sedgwick job in about a minute.

ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for Sedgwick's site. Free trial, no card required.

Tailor my resume for this jobView original posting →

About this role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Workforce Absence Team Lead Sr Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:  

Dubuque, IA   : 4141 Westmark Drive, Dubuque, IA 52002  

Cedar Rapids, IA   : 333 1 st   Street SE Ste. 200 Cedar Rapids IA 52401  

Coralville, IA:    3273 Ridgeway Drive Coralville IA 52241  

Dublin, OH   : 5500 Glendon Court Dublin OH 43016  

New Albany, OH   : 7795 Walton Parkway New Albany, OH 43054  

Chicago, IL :   175 W. Jackson Blvd. 12th Fl. Chicago IL 60604  

Indianapolis, IN:   8909 Purdue Road Suite 501 Indianapolis, IN 46268  

Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063  

Southfield, MI   : 300 Galleria   Officentre   Southfield MI 48034  

Orlando, FL :   12650 Ingenuity Dr Orlando FL 32826  

Eden Prairie, MN   : 11000 Prairie Lakes Drive Eden Prairie, MN 55344  

West Hills, CA   : 8521 Fallbrook Ave West Hills, CA 91304   

South Portland, ME:   600   Sable Ste. 220 Oaks Drive, South Portland, ME   04106  

PRIMARY PURPOSE :  The Senior Workforce Absence Team Lead is responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling.  The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES Client Relationship Management • Acts as a primary operational contact for clients across multiple programs. • Leads and participates in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment. • Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution. • Prepares formal correspondence, summaries, and recommendations to support client needs.

Team Leadership & Oversight • Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance. • Provides technical and jurisdictional guidance, especially on complex or high-exposure claims. • Monitors claim coding and documentation accuracy; ensure consistent quality across programs. • Delivers training, mentorship, and performance feedback to support team development.

Operational Excellence • Reviews and analyzes management reports to identify trends and performance gaps. • Conducts quality audits to ensure compliance with service standards and contractual obligations. • Oversees claim processes and ensure updates are reflected in client communications and documentation. • Develops and implements action plans to address operational challenges and improve outcomes.

Performance Monitoring & Reporting • Tracks team performance against KPIs and service guarantees. • Prepares and presents reports on claims trends, operational metrics, and improvement initiatives. • Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. • Travels as required.

SUPERVISORY RESPONSIBILITIES • Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues. • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. 

Experience Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.

Skills & Knowledge • Proven experience in claims management and team leadership • Strong client-facing communication and relationship-building skills • Expertise in jurisdictional and technical claims adjudication • Analytical mindset with the ability to interpret data and drive performance improvements • Ability to manage multiple programs with agility and strategic focus • Excellent oral and written communication skills, including presentation skills • PC literate, including Microsoft Office products • Ability to create and complete comprehensive, accurate and constructive written reports • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental :   Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical :  Computer keyboarding, travel as required

Auditory/Visual :  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change

Tailor your resume for this Sedgwick role before you apply.

Tailor my resume for this job

Similar jobs

Free ATS checker · How to Tailor Your Resume to a Job Description (Step by Step)