Workforce Absence AVP Operations

About this role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

AVP Operations Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:  

Dubuque, IA   : 4141 Westmark Drive, Dubuque, IA 52002  

Cedar Rapids, IA   : 333 1 st   Street SE Ste. 200 Cedar Rapids IA 52401  

Coralville, IA:    3273 Ridgeway Drive Coralville IA 52241  

Dublin, OH   : 5500 Glendon Court Dublin OH 43016  

New Albany, OH   : 7795 Walton Parkway New Albany, OH 43054  

Chicago, IL :   175 W. Jackson Blvd. 12th Fl. Chicago IL 60604  

Indianapolis, IN:   8909 Purdue Road Suite 501 Indianapolis, IN 46268  

Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063  

Southfield, MI   : 300 Galleria   Officentre   Southfield MI 48034  

Orlando, FL :   12650 Ingenuity Dr Orlando FL 32826  

Eden Prairie, MN   : 11000 Prairie Lakes Drive Eden Prairie, MN 55344  

West Hills, CA   : 8521 Fallbrook Ave West Hills, CA 91304   

South Portland, ME:   600   Sable Ste. 220 Oaks Drive, South Portland, ME   04106  

PRIMARY PURPOSE :  To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Responsible for overall operations management for all locations/offices within an area. • Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements. • Establishes business plan with goals and objectives for the assigned area and locations/offices. • Monitors management reports relating to the area/office performance. • Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned, • Supports the organization's quality program(s). • Travels as required.

SUPERVISORY RESPONSIBILITIES • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. • Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.

Skills & Knowledge • Strong technical claims knowledge • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Leadership/management/motivational skills • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental :  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical :  Computer keyboarding, travel as required

Auditory/Visual :  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $125,000.00 - $140,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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