WAMU Audience Engagement Assistant (Student) (FWS)

About this role

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.   This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.   Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Department:

Donor Relations

Time Type: Part time

FLSA Status: Non-Exempt

Job Description:

Summary:

The PT Audience Engagement Assistant (Student FWS) is a part-time student position that provides hands-on support for audience engagement activities, including events, member/listener communications, and social media support. This role is designed for an individual with limited to no prior experience and offers on-the-job training. Work is completed under the guidance of a manager or experienced staff member.

Essential Functions:

1.) Event Support • Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions.

• Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision.

• Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization.

2.) Member and Listener Support • Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager. Supports CRM data hygiene through regular data cleaning, validation, and record maintenance.

3.) Social Media Support • Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction.

• Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations.

4.) Additional Duties • Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role.

Position Type/Expected Hours of Work: • Part-time.

• 20 hours per week.

Salary Range: • $18.40 - $20.00 per hour.

Required Education and Experience: • Current student with a Federal Work Study (FWS) award.

• Interest in events, audience engagement, communications, and/or social media.

• Strong reliability and follow-through; able to complete assigned tasks on time with guidance.

• Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed.

• Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools).

• Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations).

• Attention to detail for tracking lists, logging requests, and handling routine administrative tasks.

• Ability to maintain professionalism when interacting with members/listeners and to escalate non-routine issues to a supervisor.

Additional Eligibility Qualifications: • Customer service experience (retail, campus roles, volunteering, etc.).

• Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn) from a personal or student organization perspective.

• Experience supporting events (student orgs, campus programming, volunteering).

• The ideal start date for this position is 8/31/26.

• This position will report to the Associate Director Donor Relations at WAMU.

• Hybrid modality. For training purposes, 2-3 days a week, onsite (Mondays and/or Tuesdays, Wednesdays) is required. Once fully trained, 1 day a week onsite is required.

Other Details • This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

  Current American University Employees American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.   Contact Us For more information or assistance with the American University careers site, email  theworkline@american.edu .   American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local l

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