VP, Product Management- Agentforce Voice

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About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

VP, Product Management, Agentforce Voice Global Speech, Language & Industry Model Platform

We are looking for an experienced and deeply technical Vice President of Product Management to lead the global Speech, Language, and Industry Model Platform that powers Agentforce Voice. This leader must possess a deep passion for Salesforce and the transformative power of Generative AI, with the vision and operating discipline to mobilize product and engineering teams, accelerate innovation, and drive market leadership and customer success in enterprise voice AI.

As the VP responsible for Agentforce Voice language support, you will own the complete speech and language stack, including Speech-to-Speech (S2S), Speech-to-Text and Automatic Speech Recognition (STT/ASR), Text-to-Speech (TTS), multilingual and monolingual experiences, accent and dialect adaptation, language expansion, speech quality, and industry-specific speech, diarization,  background-noise handling, model-tuning, language models, and other related capabilities.

You will define how Salesforce delivers accurate, natural, low-latency voice experiences across languages, regions, industries, deployment models, and customer environments. Your charter will include hosted and self-hosted solutions, APIs, model orchestration, hybrid model management, performance tuning, model evaluation, domain adaptation, and the developer and administrative experiences required to operate the platform at enterprise scale.

As Salesforce expands globally, you will build and lead a world-class product organization with dedicated regional and industry-focused team members where languages, regulations, terminology, cultural expectations, or acoustic environments require additional investment. This may include Japan, EMEA, Southeast Asia, India, Latin America, and other strategic markets and industries.

You will work closely with colleagues in engineering, design, user experience, program management, data science, security, legal, compliance, product marketing, sales, services, regional teams, and Salesforce industry organizations to align on a unified vision. You will grow a high-performing team of product managers through an iterative, high-velocity approach to delivery.

Responsibilities • Team Leadership: Build, lead, and mentor a high-performing team of product managers, fostering a collaborative operating model, clear ownership boundaries, and a shared roadmap of priorities.

• Speech, Language, and Industry Model Strategy: Own the global strategy and roadmap for the Speech & Language Platform that powers Agentforce Voice, including S2S, STT/ASR, TTS, multilingual and monolingual support, accent and dialect adaptation, industry-specific models, speech quality, model selection, and API capabilities.

• Global Language Expansion: Define Salesforce's worldwide language strategy, prioritize new languages, dialects, accents, and regional variants, and establish the quality bar and investment model required for global enterprise readiness.

• Industry-Specific Models: Define and deliver domain-adapted speech and language models for strategic industries such as healthcare, financial services, public sector, communications, retail, automotive, and other terminology-intensive or regulated verticals.

• Regional Product Leadership: Build regional product capability in geographies requiring deep linguistic, cultural, regulatory, or market-specific expertise, including Japan, EMEA, Southeast Asia, India, Latin America, and other priority markets.

• Platform and Deployment Ownership: Own the product strategy for managed, self-hosted, private, and hybrid deployment models, including APIs, inference infrastructure, model packaging, lifecycle management, observability, and enterprise administration.

• AI Model Management: Drive the selection, benchmarking, tuning, adaptation, orchestration, and lifecycle management of proprietary, open, and third-party speech models across languages, accents, industries, and deployment environments.

• Performance and Quality: Partner with engineering and data science to continuously improve recognition accuracy, synthesis quality, latency, streaming performance, barge-in responsiveness, reliability, scalability, cost efficiency, and conversational naturalness.

• Evaluation and Governance: Establish common evaluation frameworks, scorecards, test datasets, release criteria, and governance for language quality, accent performance, industry terminology, safety, compliance, fairness, and regional readiness.

• Customer and Partner Engagement: Actively engage with customers, technology providers, implementation partners, and regional stakeholders to validate priorities, deliver roadmap updates, solicit feedback, and identify new market opportunities.

• Product Lifecycle Management: Create and maintain comprehensive product requirements, documentation, operating metrics, and launch plans spanning ideation, development, release, adoption, optimization, and long-term maintenance.

• Cross-Functional Alignment: Partner with sales, services, product marketing, regional leadership, and industry teams to define positioning, packaging, enablem

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