Group Product Manager, Voice Agent

About this role

COMPANY OVERVIEW:

Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

TEAM:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. You'll report (for now) directly to our CTO, Sami Shalabi.

THE ROLE

Voice is our fastest-growing modality and the most technically demanding product line in the company. We're hiring a Group Product Manager to own it as a business.

This role is the top of the Voice product org at Maven. You'll set the strategy, build and lead the PM team beneath you, and carry the number for Voice revenue. You'll be accountable to the leadership team for how Voice performs against the plan and how it stacks up against every alternative in the enterprise contact-center market.

Real-time voice agents live on latency, turn-taking, interruption handling, ASR accuracy, and how well the system carries context across a live conversation. You'll set the technical bar for those decisions, hire the PMs who execute against it, and own the enterprise wins and losses that follow.

WHAT YOU'LL OWN:

- Strategy and roadmap for the entire Voice product line, from real-time conversational agents to telephony infrastructure to contact-center integrations.

- P&L for Voice, with a revenue target you own and defend to the exec team.

- Hiring, developing, and managing a team of PMs across the Voice line. You'll build the org as the product scales.

- Enterprise customer relationships at the executive level. You'll be in the room when eight-figure deals get decided.

- Telephony and contact-center partnerships (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and expansion into new platforms as we grow).

- Technical bar for Voice: latency budgets, barge-in behavior, STT/TTS quality, conversation state, and human handoff.

- Cross-functional leadership with engineering, GTM, design, and customer success. Voice touches every part of the company.

- Product strategy contribution across Maven's full multi-modal platform, alongside Sami and other product leaders.

WHO YOU ARE:

- 8-12+ years of product management experience, with meaningful time leading PM teams. You've hired, coached, and managed PMs, not just individual contributors.

- Deep voice or telephony domain expertise. You've built and shipped real-time voice products and understand the constraints: audio pipelines, streaming ASR, TTS latency, endpointing, VAD, and the difference between legacy IVR and modern conversational voice agents. Non-negotiable.

- Direct experience with telephony platforms (Twilio, LiveKit, Vonage, or comparable) and contact-center systems (Genesys, Five9, NICE, Amazon Connect).

- You've owned a P&L or a revenue target before. You know how product decisions connect to enterprise sales cycles and how to defend a plan when the numbers get hard.

- You've scaled a product line from early traction through significant growth. You know when to move fast and when to build for durability, and you've made both calls under pressure.

- You extract requirements from messy customer and executive conversations and translate them into strategy and specs your team can build against.

- Real fluency in AI, LLMs, and autonomous agents. You follow the space because you find it interesting, not because it's trending.

- Executive presence. You can hold your own with a CTO, sell the vision to a Fortune 500 buyer, and coach a junior PM through their first PRD, sometimes on the same day.

LOCATION:

Hybrid in Boston, San Francisco, or New York.

COMPENSATION:

Competitive total compensation including base salary, bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company. Comp band to be finalized based on experience.

WHY MAVEN:

- You own a P&L and a team, not a backlog. Voice is a business inside Maven, and you run it.

- You'll work alongside senior builders and product leaders from Google, Meta, Amazon, and Stripe.

- Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.

- A growing roster of enterprise brands is betting on Maven for their AI agent strategy.

- This isn't a proof of concept. We're deploying AI voice agents into production for enterprise customers with real complexity.

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