VP of Global Field Operations

About this role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

The VP of Global Field Operations reports into the SVP of Revenue Operations in a $1B SaaS business.  The leader is the primary engine for regional execution and operational discipline and ensures that the global GTM strategy is translated into consistent, high-performance activity and execution across the Americas, EMEA, and APJI. Core Responsibilities: VP of Global Field Operations 1. Global Sales Execution & Forecasting • Global CRO Operating Cadence: Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions. • Forecast Management: Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI). • Pipeline Health: Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous "inspection" cadences to identify risks and opportunities early in the sales cycle. • AOP Alignment: Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope.

2. Operationalizing the "Pod" Model & Productivity • Pod Scaling: Lead the field implementation of the "Pod" structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals). • Performance Management: Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units. • AE Productivity: Directly monitor and improve "Productivity per AE" by identifying and removing friction in the localized sales process.

3. Field Adoption of Customer Engagement Standards • Customer Engagement Lifecycle Execution: Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes. • Methodology Consistency: Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes.

4. Strategic Planning & Compensation Interlock • Compensation Feedback Loop: Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives. • Territory & Quota Management: Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions.

5. Partner & Services Integration • Partner-Led Motion: Enable the field to execute the "Partner-Led" revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals. • PS/MS Attach Rates: Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion.

6. Deal Desk & Commercial Rigor • Commercial Discipline: Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models. • Friction Reduction: Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions.

7. Leadership & Organizational Maturity • Global Team Leadership: Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a "career destination." • Change Agency: Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption.

Key Performance Indicators (KPIs) • Forecast Accuracy: Variance of actuals vs. forecast within a +/- 5% range. • Net NARR Growth: Achieving regional and global targets for new and renewal revenue. • AE Quota Attainment: Increasing the percentage of the field reaching or exceeding targets. • Pipeline Cover Ratio: Maintaining healthy 3x+ coverage for future quarters. • Sales/GTM Cost Envelope: Staying within budgeted acquisition costs while scaling.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:  • Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, team

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