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Vice President, Field Operations
Fitt
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About this role
Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies.
We're filling this role for an innovative wellness company redefining hospitality through a first-of-its-kind social wellness club experience.
THE OPPORTUNITY
Lead field operations across multiple club locations, driving operational excellence, consistency, profitability, and an exceptional guest experience. Reporting to the Founder/CEO, you'll oversee General Managers, coach leaders in the field, and ensure company initiatives are executed with excellence across every location.
This is a highly visible, hands-on leadership role. You'll spend significant time in clubs partnering with teams, identifying opportunities for improvement, and translating strategy into consistent execution and measurable business results.
WHAT YOU'LL DO
- Lead, coach, and develop General Managers across multiple locations.
- Drive operational consistency, accountability, and execution across all clubs.
- Improve revenue, profitability, membership growth, retention, and overall business performance.
- Monitor KPIs and four-wall economics to identify opportunities and drive results.
- Standardize operating procedures, training, and best practices across locations.
- Partner cross-functionally to successfully execute company initiatives.
- Champion an elevated guest experience while fostering a high-performing team culture.
- Travel regularly between club locations to support leaders and operations.
WHO YOU ARE
- 7+ years of multi-unit operations leadership experience in hospitality, wellness, fitness, retail, restaurants, hotels, private clubs, or another high-touch service environment.
- Proven experience leading General Managers or senior operators across multiple locations.
- Strong business acumen with experience managing P&Ls, labor, KPIs, and operational performance.
- A hands-on leader who enjoys coaching teams, building accountability, and improving execution.
- Experience creating consistency across multiple locations through strong operational processes and leadership.
- Comfortable working in a fast-paced, founder-led environment.
- Based in New York City, with regular travel required.
Salary insight
This posting doesn't disclose pay. Across 4,612 New York jobs with disclosed salaries on ForgeApply, the median is $177k.
See full Operations salary data for New York →
Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.
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