Ticket Seller

About this role

LEGENDS   GLOBAL    

Legends Global is the premier partner   to   the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.   Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.   The Legends   Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.   Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.   Sound   like a winning formula for you?   Join us!  

THE ROLE  

The Part-Time Box Office Ticket Seller serves as the first point of contact for guests   purchasing   tickets and seeking event information. This position   is responsible for   delivering exceptional customer service while accurately processing ticket sales, handling cash transactions,   assisting   with will-call, and providing information about events at the DCU Center. Successful candidates are dependable, detail-oriented, and committed to creating a positive guest experience.  

  ESSENTIAL DUTES AND RESPONSIBILITIES  

• Sell tickets for events using the venue's computerized ticketing system.    

• Open and close ticket windows   in accordance with   established procedures.    

• Deliver exceptional customer service by   assisting   guests promptly, professionally, and courteously.    

• Respond to guest inquiries   regarding   events, ticket availability, pricing, seating, and venue information.    

• Process ticket sales accurately while   maintaining   proper cash-handling procedures.    

• Balance daily cash drawer, reconcile ticket sales, and   submit   cash and documentation for audit.    

• Maintain   accurate   counts of ticket inventory, including hard tickets and computerized ticket sales.    

• Process will-call orders and   reserved   ticket requests according to established procedures.  

• Assist   with ticket reservations made by telephone or other approved methods.    

• Perform routine clerical and administrative duties related to box office operations.    

• Work independently while following established policies, procedures, and customer service standards.    

• Support other box office functions and perform   additional   duties as assigned.  

SUPERVISORY RESPONSIBILITIES  

This position has no supervisory responsibilities.  

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability   required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

EDUCATION AND/OR EXPERIENCE    

Required    

• High   School Diploma   or GED.    

• Six months to one year of customer service, cash handling, retail, hospitality, or related experience.    

• Must be at least 18 years of age.    

Preferred    

• P revious   box office or guest services experience.   

• Experience using computerized ticketing or point-of-sale systems.  

SKILLS AND ABILITIES  

• Excellent customer service and interpersonal skills.    

• Ability to accurately count money and make   change .    

• Strong attention to detail and accuracy in cash handling and ticket transactions.    

• Ability to enter data accurately into computerized ticketing systems.    

• Effective verbal communication skills with the ability to answer guest questions professionally.    

• Strong organizational and problem-solving skills.    

• Ability to follow written and verbal instructions.    

• Ability to work independently and collaboratively as part of a team.    

• Ability to   maintain   a professional appearance and   positive   attitude.    

• Ability to   work   a flexible schedule, including days, evenings, weekends, holidays, and   special events .    

• Ability to read, write, and communicate effectively in English.  

COMPENSATION  

Hourly   Rate: $16.80  

WORKING CONDITIONS  

This position works primarily in a box office environment and requires availability to   work   a flexible event-driven schedule, including evenings, weekends, and holidays. A background check is   required   for all cash-handling positions.  

Location:    

DCU Center  

50 Foster Street  

Worcester, MA  

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

NOTE:  

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.   

Legends   Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Similar jobs

• Ticket Seller — ASM Global · Fishers, IN
• Ticket Seller — ASM Global · Stockton, CA
• Ticket Seller — ASM Global · Tucson, AZ
• Ticket Seller - Peoria Civic Center — ASM Global · Peoria, IL
• Ticket Sales Manager — MGM Resorts International · Office - US, Las Vegas, NV 3260 Sammy Davis Jr
• Box Office Ticket Agent — Mohegan US · Uncasville, CT
• Supervisor, Box Office — Texas A&M University System · Corpus Christi, TX
• Event Staff Usher/ Ticket Taker — ASM Global · Knoxville, TN