Temporary Senior Manager, Creative Operations

About this role

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

The Knot Worldwide is looking for a seasoned creative operations senior manager to manage the day to day operations for our in-house Creative Team (Internal agency). This role will support creative production, operational processes, team capacity planning, budget management, and future-forward capabilities like AI and external partnerships. They will need to balance strategic vision with day to day hands-on execution. Reporting to the Director, Strategy & Operations, Global Content & Creative, this person will work closely with key stakeholders across the organization (Marketing, Product, Editorial, and Channel Leads), to innovate and deliver on our creative needs across all platforms. A natural logistics ninja, this candidate will be transforming how creative gets from concept to production, to meet the business needs and getting us to a best-in-class creative group.

RESPONSIBILITIES:

Operational Leadership & Process Transformation

• Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.

• Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.

• Proactively identify and eliminate bottlenecks, inefficiencies, or redundancies in creative delivery.

Hands-On Execution & Production Oversight

• Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.

• Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long-term scale.

• Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.

Capacity & Resource Planning

• Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.

• Partner with creative and marketing leads to forecast needs and adjust in real-time based on shifting demand.

Freelancer, Vendor & Agency Ecosystem

• Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.

• Evaluate and implement right-fit partnership models based on creative complexity, speed, and scale.

AI & Future-of-Work Integration

• Partner with the Director on driving innovation in creative operations by identifying and piloting AI tools and automation solutions to improve output, speed, and quality.

• Stay ahead of emerging tech and trends to build a future-forward creative infrastructure.

Budget & Operational Stewardship

• Support the Director with managing creative operations budget, including forecasting, vendor management, and spend accountability.

• Monitor cost efficiency and operational ROI across all creative workflows and tools.

Cross-Functional Collaboration

• Act as a connective tissue between creative, channels, editorial, and finance - translating creative needs into operational plans.

• Champion transparency and alignment across teams through documentation, shared roadmaps, and reporting dashboards.

• Operate from a place of unified problem solving as opposed to creative protection. Your north stars are the business goals

SUCCESSFUL CANDIDATES HAVE:

• 6+ years of experience working in an Creative Operations role in-house or at a creative agency

• Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines.

• Experience working in a fast-paced environment, especially on multiple brands at one time

• Detailed understanding of design, copy, video, and digital best-practice guidelines.

• Strong understanding of different marketing platforms with regards to creative deliverables

• Budget management and optimization experience.

• Social Media and Digital first production expertise is highly desired.

• The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills

• Expert level communication and problem solving skills

• Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals

• Growth mindset ready to take on new challenges and opportunities as the marketing and editorial landscapes continue to evolve

• Must have the ability to thrive in ambiguity, viewing it as an opportunity to problem solve rather than a challenge

• Fun attitude and sense of humor—you can’t take the job too seriously!

WORK MODEL:

This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.

#LI-Remote #LI-Hybrid

#professional

Starting pay is determined based on a combination of factors which may include location/market, education, experience, skills, and other qualifications of the successful candidate. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonu

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