Sr. Manager, Creative Operations & Resource Management

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We’re   looking for a Sr. Manager, Creative Operations & Resource Management   to join Visa Creative Studio as we continue building a best-in-class global creative team for Visa and the clients we serve.    

This candidate will   support the   Head o f   Creative Operations and   a dedicated   creative   studio team in day-to-day operational execution. This role focuses on intake support, workflow accuracy, reporting inputs, tool adoption, resourcing visibility, and near /long -term operational coordination.  

The role is especially focused on supporting   North America   Marketing Services , while ensuring operational practices align with the broader Creative Studio model. This person helps keep the studio’s operational systems accurate, supports adoption of project management and AI-enabled tools, and provides the reporting and coordination needed for leaders to make informed decisions about demand, capacity, staffing, and workflow health.  

KEY RESPONSIBILITIES  

Intake Support  

• Review intake submissions for completeness, accuracy, priority, timing, and required information. 

• Organize intake information so work can be reviewed, prioritized, scoped, staffed, or escalated. 

• Help determine whether work may require internal creative support, vendor support, additional scoping, business review, or leadership escalation. 

Scoping &   Resourcing   

• Provided details project cost proposals based on clearly defined project scope and level of creative & production support needed. 

• 10,000 ft tracking of active assignments, capacity, workload, availability, and resource gaps across creative and operational teams. 

• Maintain accurate resource and project data in operational systems. 

• Support utilization, workload, and capacity reporting. 

• Flag overloads, timing conflicts, availability gaps, or staffing risks. 

• Prepare data for staffing discussions, resource reviews, and leadership checkpoints. 

• Help ensure teams have visibility into near-term demand and active workload. 

Reporting & Analysis  

• Support monthly capacity, pipeline, and utilization reporting. 

• Identify trends, risks, bottlenecks, data gaps, and operational inefficiencies. 

• Help translate operational data into clear summaries that support decision-making. 

• Monitor workflow patterns and flag recurring issues that may require process improvement. 

Tools, Systems & AI Adoption  

• Support adoption of project management, resourcing, reporting, automation, and AI-enabled operational tools. 

• Representing creative team needs in enterprise tool discussions or task forces, as appropriate. 

• Recommend improvements to intake forms, templates, dashboards, workflows, and reporting structures. 

• Help ensure operational platforms serve as reliable sources of truth. 

• Support teams in using tools consistently and correctly. 

• Identify practical opportunities to apply AI tools to improve operational efficiency, reporting, workflow visibility, intake quality, or process documentation. 

• Partner with stakeholders to ensure AI tool usage aligns with Visa policies, governance, and brand standards. 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:  

• 8-10 years of work experience with a Bachelor’s Degree or an Advanced Degree. 

• Experience in creative operations, marketing operations, project coordination, PMO support, resource management, studio operations, or related operational roles. 

• Experience working with intake workflows, project tracking, reporting, dashboards, resourcing data, or operational systems. 

• Strong comfort working with data accuracy, workflow tools, and cross-functional coordination. 

• Ability to manage multiple priorities in a fast-moving environment. 

Preferred Qualifications:   • 8+ years of experience in creative operations, marketing operations, project management, resource management, PMO, or studio operations. 

• Experience operating in both agency & in-house environments. Bringing best in class processes & ways of working from an agency environment and implementing in-house. 

• Familiarity with creative production workflows, marketing campaign development, and project lifecycle management. 

• Experience with project management tools, resource management platforms, reporting tools, automation tools, or AI-enabled workflow tools. 

• Experience supporting North America marketing teams or large matrixed organizations. 

• Understanding capacity planning, utilization reporting, intake governance, project scoping, pipeline reporting, and resource visibility. 

• Experience partnering with Creative, Marketing, Finance, Procurement, Project Management, and Operations stakeholders. 

Technical & Design Skills:

• Strong proficiency with project management and workflow tools such as Workfront, Wrike, Asana, or similar platforms. 

• Comfort working with AI-enabled productivity, workflow, automation, reporting, or documentation tools. 

• Ability to maintain clean, accurate, and current data across operational platforms. 

• Ability to analyze workload, capacity, demand, staffing gaps, and operational trends. 

• Familiarity with creative tools and processes is enough to understand studio workflow needs. 

• Ability to document workflows, create clear process gu

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