Technology Controls Framework Manager

About this role

ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Position Summary The Technology Controls Framework Manager is the architect, custodian, and champion of Technology Governance's documentation framework. This role defines how the function's governance artifacts are structured, maintained, and connected, and holds that standard with the authority and persistence required to make it stick across TechOps service domains.

The operating mandate is straightforward: build the framework, maintain it, and track it across technology domains and platforms. That requires someone who can architect governance infrastructure and collaborate across a complex, multi-domain organization. The Technology Controls Framework Manager succeeds by building working trust with Domain Leads, partnering closely with the Governance Documentation Specialist and the Process and Controls Advisor, and holding the framework standard through influence rather than positional authority.

At the center of this role is the logistical mapping of documentation to represent and operationalize the following: the Risk, Regulation, Policy, Standard, SOP, Control, and Reporting chains. The Technology Controls Framework Manager owns the coherence of that chain across HUB’s technology domains. When something changes or breaks in the chain (a control that cannot be traced to a regulation, a policy with no operational standard beneath it, a domain record with no corresponding control), this role finds it, names it, and drives it to resolution.

This is a working Senior Manager role. The Technology Controls Framework Manager does the work directly: building templates, configuring platforms, and maintaining the framework as a hands-on practitioner.

The Work Framework architecture and stewardship • Own the Technology Governance documentation framework, includingtier structure, content boundaries, naming conventions, voice standards, and template design, as the authoritative standard against which all governance artifacts are measured • Maintain logistical mapping of the Risk -> Regulation -> Policy -> Standard -> SOP -> Control -> Reporting documentation chains across all TechOps service domains — identifying breaks, gaps, and inconsistencies and driving them to resolution • Design and maintain document templates for each documentation tier of the framework, ensuring templates enforce tier-appropriate content boundaries and are consistently applied across all domains • Track documentation gaps across all tiers and domains and maintain an accurate, current picture of what exists, what is missing, and what is overdue • Actively manage documentation lifecycles: flag documents approaching review cycles, identify orphaned content, and ensure version history tells a coherent audit story • Champion documentation discipline across the function and with Domain Leads, holding the framework standard through influence, not mandate

Platform Architecture & Administration

• Own and administer the Technology Governance Library in SharePoint, including document library architecture, content types, metadata schema, column taxonomy, permissions model, and search configuration • Design and maintain Power Automate approval workflows, including document progression gates, Policy Statement approval chains, notification triggers, and lifecycle automation that enforces a multi-tier approval model • Configure and enforce version control standards:   major and minor versioning, check-in/check-out discipline, retention policies, and the audit trail that makes version history defensible • Configure and utilize the control registry and audit workflow platform, including control records, evidence capture configuration, deficiency tracking workflows, and audit status management, with proficiency established at hire or within 90 days • Maintain source of truth architecture across the full platform ecosystem:  SharePoint as the authoritative governance library, GRC’s  control registry platform, Workiva as the SOX attestation layer, and Seismic as the all-employee publication layer • Broker document flow between platforms, knowing which document type belongs in which system, in what format, at what stage, and enforce the boundaries that prevent duplication, contradiction, and source of truth confusion • Ensure updates propagate correctly across platforms; for example, a document revision in SharePoint has downstream implications in the control registry, Workiva, and/or Seismic that the Framework Manager tracks and manages

Documentation Lifecycle Management • Serve as the authoritative gatekeeper for document publication so that no governance artifact advances to published status without meeting framework standards for structure, tier-appropriate content, metadata completeness, and approval chain compliance • Pursue and collect documentation across TechOps service domains, knowing what is owed, when it is owed, and follow up when it is missing without waiting to be asked • Maintain the Policy Statements List as a peer governance object, tracking changes, approvals, and linkage to supporting documents, and ensuring the a

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