Strategy Advancement Advisor

About this role

Become a part of our caring community   Humana is a publicly traded, Fortune 100 health benefits company with a long history of successful innovation and reinvention. It has transformed itself from the largest US nursing home company in the 60’s, to the largest US hospital corporation in the 80’s, to a leading health benefits company beginning in the 90’s. Today, Humana is a leader in consumer-focused health solutions and is one of the largest health benefits organizations in the country.

Consumer Segment Team

Identifying and delivering new avenues of growth is a critical company priority. The Consumer Segment team is an entrepreneurial, multi-functional team within Humana’s Enterprise Growth unit. The team is focused on driving industry leading membership growth, retention, and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments.

Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As a Strategy Advancement Advisor, you will support the development and implementation of consumer segment strategies that drive growth and retention while optimizing member experience and outcomes.  You’ll collaborate with teammates and cross-functional partners to frame up business questions, conduct analyses, and recommend solutions. You will help answer key strategic business questions that arise during the annual product/sales cycle across multiple domains, including product design, plan footprint, marketing and sales performance, membership analytics, customer/provider satisfaction and more.  You will proactively identify new consumer insights and create business cases to support new pilots and initiatives to address critical unmet consumer needs.

Identifying and delivering new avenues of growth is a critical company priority. The Consumer Segment team is an entrepreneurial, multi-functional team within Humana’s Enterprise Growth unit. The team is focused on driving industry leading membership growth, retention and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments.

Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As Strategy Advancement Advisor, you will support development and implementation of consumer segment strategies that drive growth and retention while optimizing member experience and outcomes.  You’ll collaborate with teammates and cross-functional partners to frame up business questions, conduct analyses, and recommend solutions. You will help answer key strategic business questions that arise during the annual product/sales cycle across multiple domains, including product design, plan footprint, marketing and sales performance, membership analytics, customer/provider satisfaction and more.  You will proactively identify new consumer insights and create business cases to support new pilots and initiatives to address critical unmet consumer needs.

Key Responsibilities Include: • Serving as a strategic and operational product manager for one or more projects, consumer segments, and/or innovative pilot, including but not limited to managing analyses and/or workstreams, such as Marketing, Sales, Digital and other go-to-market efforts

• Conducting industry/market analysis related to growth and competition, turning analyses into meaningful insights that will inform growth and product strategy

• Creating and owning the development of executive-level presentations and communications, including key deliverable updates and escalations.

• Being consumer obsessed through exploration of innovative new pilots, deepening insights through quantitative and qualitative consumer research, and simplifying/enhancing consumer and agent experiences

• Developing MA product framework that provides leaders with portfolio/plan level performance analysis

Use your skills to make an impact   Required Qualifications • 7+ years of full-time relevant strategic work experience, ideally post-MBA

• Previous strategy experience in a healthcare or management consulting organization 

• Strong leadership and stakeholder management, including the ability to build trust and credibility with senior business leaders and influence decision-making across the enterprise

• Experience leading complex, strategic initiatives in a large matrixed organization

• Superior problem-solving skills and the ability to perform complex qualitative and quantitative analyses to drive actionable insights

• Experience leveraging consumer insights to design and implement new products/services/solutions

• Exceptional verbal and written communication skills, with demonstrated experience developing and delivering engaging and informative presentations at an executive level

• Highly collaborative, adaptable, and able to lead through ambiguity in a dynamic environment

Preferred Qualifications • MBA, MPH, or other graduate degree

• Prior healthcare industry experience, preferably in the managed care of provider sector

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional travel to Hu

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