Academic Success Advisor

About this role

Job Profile: Academic Advisor 1 Job Family: Academic Advising Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes Job Description: The W. P. Carey School of Business Undergraduate Programs Office is currently seeking service-oriented individuals to join one of our dynamic Advising teams. Our undergraduate advising teams support our Tempe Campus, Polytechnic Campus, West Campus, and ASU Online students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have a “Business is Personal” perspective, along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation.

DAYS AND SCHEDULE: 8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.

Position Salary : $46,300

Essential Duties: • Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students

• Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology

• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration

• Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)

• Assist student with interpreting University, college and program level academic policies and procedures

• Working closely with students to identify all academic options including, but not limited to:  degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills

• Works closely and collaboratively with students, faculty, and staff to ensure academic success

• Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to:  Student Health, Counseling & Consultation, and Career Services

• Participate in and present at workshops related to academic advisement and skill development

• Actively participate in and attend Undergraduate Program events, including New Student Orientation, New Student Welcome events, WPC 101, Convocation, and more

Desired Qualifications: • Bachelor’s degree

• Masters degree preferred

• Experience working with students in higher education/college level academic advising

• Collaborative, positive outlook; flexibility

• Evidence of effective verbal and written communication skills

• Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies

• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others

• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented

• Demonstrated knowledge of ASU academic structure and organization

• Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)

• Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)

• Experience using: CRM (i.e. Salesforce)

Working Environment: • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work

• W. P. Carey staff embody a “how can I help you?” mentality and are embedded in a “Business is Personal” culture

• Ability to operate independently within a larger, collaborative team environment

• Ability to clearly communicate to perform essential functions. Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

• Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion

• Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods.

• Cognitive ability to communicate effectively, both in writing and verbally, to develop advisement materials in various formats (electronic, hard-copy, etc.), and to coordinate and present information to current and prospective students

• Cognitive ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various

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