Strategic Growth Partner

About this role

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Ready to take your career global?   Make your mark at one of the biggest names in payments. The  Strategic Growth Partner  serves as the embedded, day‑to‑day strategic advisor and operational leader for one of our most important enterprise partners. This role sits  with the partner , acting as the bridge between their business objectives and our company’s capabilities. The Strategic Growth Partner is accountable for driving growth, strengthening the relationship, identifying new opportunities, and ensuring flawless execution of all initiatives.    What you’ll own     Strategic Leadership & Growth   • Develop and execute a joint growth strategy  that aligns Partner priorities with our solutions and long‑term roadmap. 

• Identify new revenue opportunities  across business units, product lines, and emerging needs. 

• Lead monthly business reviews  with data‑driven insights, performance metrics, and strategic recommendations. (Three onsite Leadership QBRs, and bi-monthly business performance reviews) 

• Monitor competitive and industry trends  to proactively position new solutions. Participate in the Clients’ feedback forums (e.g. Facebook, Confluence). Being involved in the Client’s (Rent Manager) User Group.   

Partnership & Relationship Management   • Serve as the primary onsite liaison  between the partner’s leadership and internal teams. 

• Build trusted advisor relationships  with executives, stakeholders, and operational leads. 

• Translate client needs into actionable plans  for internal product, operations, and delivery teams. 

• Ensure exceptional client satisfaction  through proactive communication and issue resolution. 

• Participate in Product Council meetings  providing guidance on potential new product features and enhancements, driving design and being a “voice of the Client/Customer”.     

Operational Excellence   • Oversee execution of all partner’s initiatives  to ensure timelines, KPIs, and quality standards are met. Bi-Weekly reporting/meeting on the progress of each initiative.  • Coordinate cross ‑ functional teams  including product, analytics, engineering, and support.  • Track and report performance metrics  tied to growth, efficiency, and client outcomes.  Holding the Client Success Management team accountable for sharing go-forward solutions.   

Financial & Commercial Ownership   • Own revenue growth targets  for the partner account. 

• Support contract renewals and expansions  through data‑backed business cases. 

• Forecast revenue and pipeline  in partnership with sales and finance teams

What you’ll bring   • 7+ years in strategic account management or business consulting  with enterprise clients.  • Strong executive communication skills  with the ability to influence senior stakeholders.  • Experience driving growth within large, complex organizations .  • Ability to analyze data and translate insights into strategy .  • Proven success in cross ‑ functional leadership .  • Comfort working onsite in a fast ‑ paced client environment .

It’s a bonus if you have     Success Metrics   • Revenue growth and account expansion  

• Client satisfaction and relationship strength  

• Adoption of new solutions and initiatives  

• Operational performance against KPIs  

• Retention and renewal outcomes  

About the team   Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

What makes a Globalpayer?   Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.   Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.   https://jobs.globalpayments.com/en/why-global-payments/benefits/ Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future ; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Diversity and EEO Statements    Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.     linkedin.com/in/shonali-r-66744622 -SB

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accomm

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