Staff Agent Software Engineer

About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we're building Healthcare That Remembers.

We are creating one continuous conversation for every patient, across every modality: call, text, and message. An AI agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that context from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

What began as the first voice AI agent to schedule a specialty appointment has become a platform spanning scheduling, intake, referrals, document processing, medication refills, eligibility verification, lab requests, and payments. That expansion has been powered by more than 190 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways, creating the largest proprietary specialty dataset in healthcare.

Since launching the first AI agent to answer a patient phone call in 2023, Assort has helped healthcare organizations dramatically reduce hold times, automate administrative work, and improve access to care for millions of patients.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 20x in the last 15 months.

Backed by Menlo Ventures, Lightspeed, First Round, and other leading investors, Assort has raised more than $222 million, including a recent $120 million Series C. We were named to the 2026 Enterprise Tech 30 as the only healthcare AI company on the list and to the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

Healthcare spends over $1.1 trillion every year on administrative work instead of patient care. We believe AI can change that. The problem is enormous, the timing is right, and we are building the team to solve it.

If you want to help build the system that hundreds of millions of people will rely on to access care, we'd love to meet you.

ABOUT THE ROLE

We're looking for an experienced Staff Engineer to join our team at a pivotal stage of our growth. As a technical leader, you'll own complex problems end-to-end and multiply your impact across our engineering organization. You'll architect scalable systems that power our AI-powered patient engagement platform, make high-stakes technical decisions with incomplete information, and set the standard for engineering excellence.

As one of our engineering leaders, you'll be instrumental in shaping both our technical direction and our engineering culture. You'll work on cutting-edge AI agents, voice systems, and complex data integrations while mentoring engineers and driving cross-team initiatives. This role requires comfort with ambiguity, strong judgment on technical decision-making, and the ability to balance rapid iteration with long-term system maintainability.

WHAT YOU'LL DO

- Own complex, multi-person projects from concept to production, defining scope and timelines while being fully accountable for outcomes

- Mentor engineers across teams, coach them through complex problems, and raise overall team capability

- Enjoy a high degree of autonomy, tasked with solving complex problems in innovative ways.

- Lead discussions, contributing fresh ideas and perspectives.

- Act as a subject matter expert while enabling others to contribute effectively

- Develop production-grade software that complies with HIPAA and healthcare security standards at scale

WHAT WE'RE LOOKING FOR

- 7+ years of industry experience with a proven track record of leading complex technical initiatives at a major tech company or high-growth startup

- Established track record of building efficient, maintainable systems, with work that handles interactions across multiple teams

- Experience independently leading large cross-team projects, defining scope and timelines, and being accountable for delivery outcomes

- Willingness to wear multiple hats—from design and development to testing and occasional support. Comfortable with rapid iteration, experimentation, and learning from failure in a fast-paced environment.

BENEFITS & PERKS FOR ASSORTIES

- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

- 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

- 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

- 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

- 👵 401(k) – Build your retirement savings.

HOW WE WORK & WHAT WE VALUE

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, beca

Similar jobs

• Senior Agent Software Engineer — Assorthealth · San Francisco
• Staff Software Engineer, Agents — Harvey · San Francisco
• Staff Software Engineer, Agents — Harvey · New York
• Staff Software Engineer, Agents — Decagon · San Francisco
• Staff Software Engineer, Agent Platform — Replit · Foster City, CA
• Staff Software Engineer - Agent Quality — Databricks · New York City, New York
• Senior Software Engineer, Agents — Harvey · New York
• Senior Software Engineer, Agents — Harvey · San Francisco