Sr. Microsoft 365 Platform Engineer

About this role

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: Tapestry is seeking a Sr. Microsoft 365 Platform Engineer to strengthen and scale our Microsoft 365 support and engineering capabilities. This role will serve as a technical leader within the M365 ecosystem, providing expert-level support, driving governance and security best practices, and partnering closely with business stakeholders to enable productivity and collaboration across the organization.

The Sr. Microsoft 365 Platform Engineer will play a critical role in shaping the M365 roadmap, ensuring platform stability, improving adoption, and delivering a high-quality support experience. This position is key to maintaining continuity, advancing our data governance posture, and evolving our support model to meet growing business needs.

The successful individual will leverage their expertise in Technology to: • Serve as the senior technical authority for the Microsoft 365 platform, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Purview, and Power Platform.

• Design, implement, and maintain scalable M365 solutions aligned with security, compliance, and governance standards.

• Lead complex troubleshooting efforts and provide Tier 3/4 escalation support for M365-related issues.

• Proactively identify platform risks, performance issues, and opportunities for optimization.

• Define and enforce M365 governance models, including data lifecycle management, retention policies, sensitivity labels, and access controls.

• Partner with Security, Legal, and Compliance teams to ensure alignment with regulatory and organizational requirements.

• Improve and maintain the organization’s data governance and information protection posture using Microsoft Purview and related tools.

• Contribute to and help execute the long-term M365 roadmap, aligning platform capabilities with business objectives.

• Evaluate new Microsoft features and services, making recommendations for adoption and rollout.

• Drive standardization and best practices across collaboration, identity, and endpoint management.

• Act as a trusted advisor to business users and IT stakeholders, providing clear guidance and solution-oriented recommendations.

• Deliver responsive, high-quality support while balancing operational needs with strategic initiatives.

• Collaborate with Service Desk and other IT teams to improve support processes, documentation, and knowledge transfer.

• Provide technical guidance and mentorship to engineers, administrators, and support staff.

• Develop and maintain technical documentation, standards, and runbooks.

• Support training and enablement efforts to increase adoption and effective use of M365 services.

The accomplished individual will possess: • 7+ years of experience in IT, with 5+ years of hands-on Microsoft 365 engineering experience.

• Deep expertise across core M365 workloads (Exchange, SharePoint, Teams, Entra ID, Intune).

• Strong understanding of identity, authentication, conditional access, and modern endpoint management.

• Proven experience designing and implementing governance, compliance, and security controls in M365.

• Demonstrated ability to lead complex technical initiatives and influence platform strategy.

• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.

An outstanding professional will have... • Microsoft certifications (e.g., Microsoft 365 Enterprise Administrator Expert, Security Administrator, or equivalent).

• Experience with PowerShell automation and Power Platform (Power Automate, Power Apps).

• Experience supporting enterprise-scale M365 environments.

• Prior experience acting as a technical lead or senior escalation point.

Our Competencies for All Employees

Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-

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