Sr Mgr-Technology Operations

About this role

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Key Responsibilities • Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments ·       • Responsible for technical delivery planning of large, complex transformation projects • Responsible for life-cycle engineering roadmap of environments ·       • Responsible for managing a team of engineers including and not limited to training\development plans, objective setting, appraisals and ensuring mandatory is completed ·       • Responsible for working with external vendors to drive solutions that are fit for purpose for the business ·       • Responsible for providing governance over other teams where applicable ·       • Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team ·       • Knowledge and experience on documentation repositories such as Confluence ·       • Knowledge and experience of Agile working practices • Handle/Drive security incidents calls, handle escalations, or any other security related issues. • Escalation resource during major incidents and outages as needed. • Provide after-hours on-call management support and participate in emergent large scale event response when needed. • Participate in re-occurring security audits and reviews. • Provide inputs on security methodologies, policies, and procedures. • Communicate with senior leadership on the status of security BAU tasks. • Work Independently and/or within a team environment to complete highly complex assignments. • Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment. • Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements. • Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner. • Research, recommend, and establish innovative solutions for security standards that scale with the business growth. • Where possible, introduce automation for daily routine administrative tasks. • Collaborates with all Information Technology (IT) disciplines. • Creates, maintains, and updates documentation with most relevant information. • Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades. • Collaborate with team members to ensure project scoping activities are aligned with architectural objectives.  • Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. • Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.

•   Required Qualifications • Bachelor’s degree in computer science or related field; or equivalent work experience.  • Minimum 7-10+ years of relevant network security experience required. • 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources. • Strong analytical and customer service abilities. • 5-7+ years of broad technical experience with proven expertise in a majority of the following areas: • Strong thought leadership abilities and a highly innovative problem solver. • 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency. • Ability to coach and mentor experienced Security staff. • Experience of working with large scale projects and acting as an escalation point ·       • Experience working in large global financial, enterprise or service provider network environments. ·       • Leadership in direct and matrix environments ·       • Resource planning and management ·       • Stakeholder management and communications capabilities up to C-level • Communication and collaboration on a technical and business level    

• Preferred Qualifications:   • Firewalls - Palo Alto, Cisco, Tufin • F5 - Big IP, LTM, GTM, ASM • Infoblox - DNS, DHCP, IPAM, NTP • DDoS • Packet Broker • Packet capture and analysis - Gigastor, Wireshark, Netflow • Cloud Networking - AWS, Azure, Cloudflare, Load Balancing, Security, Monitoring, Security Groups • Automation & scripting • Network Access Control

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