Sr, Manager Commercial Education

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Training

Job Category: People Leader

All Job Posting Locations: Palm Beach Gardens, Florida, United States of America

Job Description: DePuy Synthes is recruiting for a Sr, Manager Commercial Education, located in United States of America, Florida.   The Commercial Education Senior Manager will design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to confidently sell the value of our portfolio across Joints platform (Knee, Hip, Shoulder), including Enabling Technologies like VELYS Robotic-Assisted Solutions and win against key competitors. This player-coach role will serve as subject matter expert with deep procedural knowledge and combines strategy and hands-on execution: helping build and deliver curricula focused on clinical concepts, knowing Surgical Techniques, Implants and Technologies, coaching field teams on competitive positioning, aligning with clinical and commercial stakeholders, and measuring impact on product adoption to drive business growth. In addition this role will lead a team of professionals responsible for delivering commercial education in the field.

DUTIES & RESPONSIBILITIES: In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines, this position is responsible for: 

Strategy & curriculum design  • Contribute to development of commercial education strategy focused on competitive differentiation and value-based selling across Joints platforms and associated technologies.  • Assist with creation of competency frameworks and role-based learning journeys for field sales, clinical specialists, and sales leaders. 

Competitive intelligence, messaging and training delivery  • Design and deliver live workshops, case studies, digital learning, and blended learning modules (pre-work, in-person, virtual, reinforcement) that focus on clinical and selling competencies, safe and effective use of company’s portfolio, objection handling, and value articulation.  • Build customer-facing narratives and clinical-economic value stories that sales consultants can use to take surgeons on a clear decision journey. 

Change management & adoption  • Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.  • Enable Regional Sales Managers and local sales leaders to reinforce desired behaviors with Field Sales Organization and maximize training effectiveness that delivers business growth.

Needs assessment & program planning  • Conduct regular needs assessment (quantitative and qualitative) to identify specific business needs for commercial education across territories.  • Actively monitor competitor moves and evolving surgeon preferences and update training accordingly  • Analyze field feedback, sales metrics, and course performance data to prioritize course creation, offerings and timing.  • Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives. 

Collaboration & stakeholder management  • Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.  • Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.  • Communicate program schedules, requirements, and outcomes to internal and external stakeholders. 

Certification management  • Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.  • Help maintain accurate certification records and reporting in the LMS or credentialing system. 

Reporting & continuous improvement  • Produce regular program reports and dashboards for stakeholders demonstrating program ROI. 

Others: • Responsible for communicating business-related issues or opportunities to next management level  • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.  • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures  • Performs other duties assigned as needed

EXPERIENCE & EDUCATION:

REQUIRED:  • Bachelor’s degree in Business, Healthcare, or related field   • 8 years of Joints Reconstruction experience in marketing, sales, or clinical education • Strong clinical expertise in joint arthroplasty  • Excellent written and verbal communication skills • Strong sense of ownership and accountability, ability to self-direct and self-govern  • Ability to collaborate and lead across functions, job levels, and a matrix organization  • Experience leading projects or

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