Manager, Commercial Education

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Training

Job Category: People Leader

All Job Posting Locations: Palm Beach Gardens, Florida, United States of America

Job Description: DePuy Synthes is recruiting for a Manager, Commercial Education located in United States of America, Florida.

The Commercial Education Manager will help design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to confidently sell the value of our portfolio across Joints platform (Knee, Hip, Shoulder), including Enabling Technologies like VELYS Robotic-Assisted Solutions and win against key competitors. This role will serve as subject matter expert with deep procedural knowledge and combines strategy and hands-on execution: helping build and deliver curricula focused on clinical concepts, knowing Surgical Techniques, Implants and Technologies, coaching field teams on competitive positioning, aligning with clinical and commercial stakeholders, and measuring impact on product adoption to drive business growth.

DUTIES & RESPONSIBILITIES:

In accordance with all applicable federal, state and local laws/regulations and DePuy Synthes procedures and guidelines, this position is responsible for: 

Competitive intelligence, messaging and training delivery  • Deliver live training, case studies, and blended learning events (pre-work, in-person, virtual, reinforcement) that focus on safe and effective use of company’s portfolio, competitive positioning, objection handling, and value articulation.  • Train sales consultants on clinical and selling competencies so that they can take surgeons on a learning journey for Joints portfolio.  • Manage all logistics for in-field trainings including on site preparation, procurement of training equipment, shipping and other associated activities. Ensure required levels of equipment and operating supplies are always in stock.  Change management & adoption  • Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.  • Partner with Regional Sales Managers and local sales leaders to reinforce desired behaviors and maximize training effectiveness that delivers business growth.  Collaboration & stakeholder management  • Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.  • Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.  • Communicate program schedules, requirements, and outcomes to internal and external stakeholders.  Certification management  • Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.  • Help maintain accurate certification records and reporting in the LMS or credentialing system. 

Others: • Responsible for communicating business-related issues or opportunities to next management level  • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.  • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures  • Performs other duties assigned as needed 

EXPERIENCE & EDUCATION:

REQUIRED:  • Bachelor’s degree in Business, Healthcare, or related field   • 5 years of Joints Reconstruction experience in marketing, sales, or clinical education  • Strong clinical expertise in joint arthroplasty  • Excellent written and verbal communication skills  • Strong sense of ownership and accountability, ability to self-direct and self-govern  • Ability to collaborate and lead across functions, job levels, and a matrix organization  • Experience leading projects or initiatives  • Aptitude for practical problem solving  • Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders  • Purposeful orientation aligned with passion for providing the best patient care possible  • Ability to adapt to and deliver in a dynamic work environment  • Effective interpersonal skills that include professionalism, maturity, and a team mentality  • Genuine interest in ongoing professional development of self and others  • Proficiency with MS Office and virtual meeting applications  

PREFERRED:  • Experience using and/or implementing modern educational technologies • An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies  • Experience in technology-assisted surgery and/or capital equipment  • Experience working in a commercial function (field, sales, marketing, etc.)  • Experience as an orthopedic/medical device educator  • Experience designing, devel

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