Sr HR Shared Services Specialist

About this role

Job Description:

INNOVATE   without   boundaries!  

At   Milwaukee   Tool   we   firmly   believe   that   our   People   and   our   Culture   are   the   secrets   to   our   success   --   so we give you unlimited access to everything you need to provide support to your business unit.  

Behind   our   doors   you'll   be   empowered   every   day   to   own   it,   drive   it,   and   do   what   it   takes   to   support   the biggest   breakthroughs   in   the   industry.   Meanwhile,   you'll   have the   support   and   resources   of   the   fastest- growing brand in the construction industry to make it happen.  

This position is based in Mukwonago, WI, but may require periodic travel to our West Bend facility. The role requires schedule flexibility to support multiple shifts, including early start times (as early as 6:00 AM) one to two days per week.  

Your   Role   on   Our   Team:  

As   a   Senior   Talent   Specialist,   you   will   support   both   the   Talent   Team and   serv e as   the initial point of contact for   our manufacturing employees across   Mukwonago   and West Bend .   You’ll play an important role in   maintaining accurate employee data   while   delivering   consistent , high ‑ quality employee experience in a fast ‑ paced manufacturing environment.  

You’ll   be   DISRUPTIVE   through   these   duties   and   responsibilities:  

• Employee & HR   Case   Support:  

• Document   onsite   employee inquiries and resolutions in the Workday Help case system to ensure accurate tracking and follow ‑ up.  

• Skillfully address Help Cases within the Workday platform and over the phone line, ensuring   timely   and   high-quality   resolutions   to   general   inquiries   regarding   benefits, payroll, time/attendance, and internal Milwaukee Tool Policies .  

• Deliver   exceptional   customer   service   to   employees   by independently resolving inquiries with   empathy, professionalism, and patience in all interactions.  

• Escalate   complex   or   sensitive   issues   to   the   appropriate   HR   contacts   for   resolution.  

• Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent   case resolution .  

• Support   employee   data   audits   and employee data pulls for projects as necessary.     

• Employee Onboarding  

• Create   and   distribute   employee   badges   based   on   the   employee’s   location   and   job .  

• Facilitate   employee   new hire   orientation   sessions   to p resent   information   about   Talent   policies,   benefits,   and   other   relevant   topics   in   a   clear and accessible manner.  

• Ensure   all   necessary   orientation   materials,   technology,   and   facilities   are   prepared .  

• Complete   the   verification   of   new   employee   Form   I - 9   documents   and   the   employer   section   of the   Form   I - 9 within the federally mandated timeframes.  

• Resolve   any   E-Verify   tentative   non-confirmations   while   adhering   to   rules and regulations.  

• Assist   in   the   new   hire   onboarding   process   in   Workday   for   all   new   hires .  

• Create,   modify   and/or   remove   user   accounts   in   specific   technology   platforms .  

• HR   Site   Support  

• Assist   other HR teams   with   administrative   tasks   and   data reporting as needed.  

• Tasks may include but are not limited to: all employee meetings and event set - up, job fairs,   reporting   and   data   entry in   HRIS   and   ordering   supplies.  

• Compliance:  

• Maintain   employee   files   in   compliance   with   applicable   laws   and   regulations,   including proper filing and retention of   Form   I - 9 documents.  

• Carry   out   the   company’s policies   and   practices   and   escalate   any   concerns   that   are   not   in compliance with local, state, and federal laws.  

The   TOOLS   you’ll   bring   with   you:  

• Associate   degree   in   Business   Administration   or   Communications   or equivalent   work   experience .  

• Demonstrated   ability   to work in a   fast-paced,   high-volume   environment.  

• Strong attention to detail   and   organization with the ability to follow issues through to resolution.  

• Demonstrates professionalism,   discretion , and   empathy   in sensitive   employee   situations.  

• Working proficiency   in   Excel to support data review, reporting, and tracking.   

Other   TOOLS   we   prefer   you   to   have:  

• At   least   two   years   of   experience   supporting HR operations is preferred.  

• Experience working   in   a manufacturing / operations   environment.  

• Experience using   Workday   and   UKG   (Kronos) .  

Working   Conditions:  

The   physical   demands   described   here   are   representative   of   those   that   must   be   met   by   an   employee   to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Frequently   required   to   stand,   walk,   bend,   stretch,   reach,   and   effectively   communicate   with   others   in the workplace  

• Sitting   for   prolonged   periods   of   time  

• Prolonged   exposure   to   computer   screens  

• Repetitive   use   of   hands   and   fingers   to   operate   office   equipment  

• Moderate   noise   such   as   talking,   computers,   phones,   and   printers  

• Must   be   able   to   lift   up   to   25   pounds   at   a   time  

• May   require   travel   within   Southeastern Wisconsin  

We   provide   these   great   perks   and   benefits:  

• Robust   health,   dental   and   vision   insurance   plans  

• Generous   401   (K)   savings   plan  

• Tuition   reimbursement  

• On-site   wellness   and   fitness   center  

• And   many   more,   check   out   our   benefits   site   HERE .  

Milwaukee

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