Sr. Director, Executive & Internal Communications

About this role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

About the Role  

We are   seeking a Senior Director, Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement.  

Reporting to the VP, Corporate Communications & Analyst Relations, this role will partner with senior leaders across the company to develop compelling narratives, drive organizational alignment, and ensure employees understand and connect to Sprinklr's strategy, priorities, and transformation journey. The ideal candidate is both a strategic thinker and exceptional operator, capable of translating complex business topics into clear, engaging, and impactful communications.  

What You'll Do  

Executive Communications  

• Partner with senior leaders to develop clear, authentic, and impactful communications.  

• Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.  

• Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.  

• Drive consistency and alignment across executive messaging and leadership communications.  

Internal Communications & Employee Engagement  

• Lead Sprinklr's internal communications strategy and editorial planning.  

• Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.  

• Manage and evolve communication channels, ensuring the right messages reach the right audiences.  

• Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.  

Strategic Communications & Change Management  

• Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.  

• Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.  

• Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.  

Leadership & Operations  

• Lead and develop a high-performing communications team.  

• Establish communications plans, processes, governance, and measurement frameworks that drive consistency and effectiveness.  

• Partner closely with Communications, People, Product Marketing, Brand, and executive stakeholders to deliver integrated communications programs.  

• Leverage AI-enabled tools and emerging technologies to improve efficiency, scale, and effectiveness.  

What Success Looks Like  

• Employees understand company strategy and how their work contributes to business outcomes.  

• Executive communications are clear, consistent, and trusted.    

• Major organizational initiatives are supported by effective communication and strong employee alignment.  

• Communications programs are proactive, measurable, and aligned to business priorities.  

• Communications   is   viewed as a strategic partner   to   leadership and the broader business.  

Who You Are  

Experience  

• 12+ years of experience in executive, internal, corporate, or strategic communications.  

• Significant experience supporting senior leaders in fast-paced, complex organizations.  

• Experience leading communications programs during periods of transformation, growth, or organizational change.  

• SaaS, enterprise technology, and/or public company experience preferred.  

• Experience working across   global   organizations and diverse employee populations.  

Skills  

• Exceptional writing, editing, and storytelling abilities.  

• Strong business acumen and executive presence.  

• Ability to influence cross-functional stakeholders and drive alignment.  

• Proven ability to balance strategic thinking with hands-on execution.  

• Strong project management, planning, and prioritization skills.  

• Curiosity and comfort with AI and emerging communications technologies.  

Why This Role Matters  

As Sprinklr continues its transformation journey, clear and consistent communication is critical to organizational alignment and execution. Employees need to understand our strategy, leaders need support communicating effectively, and the business needs a cohesive narrative that connects priorities, decisions, and outcomes.  

The Senior Director,   Executive   & Internal   Communications will help bring that narrative to life. Working closely with leaders across the company, this role will drive the communications programs that connect strategy to employee understanding, strengthen leadership visibility, and help teams move forward with clarity and confidence.  

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprin

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